Chase Bank Account Closure

CAN YOU REVIEW MY ANSWES TO CHASE QUESTIONSJPM Chase Bank , THIS IS CHASE RESPONsE Company's Response ; We appreciate you taking the time to tell us about our service. Your feedback helps us serve you better. Our goal is to provide you with exce ptional service, and we are sorry if we fell short this time We are not able to review the calls mentioned due to our retention timeframe. My Answer What does that mean retention timeframe? I called the day I went to use the card and it was declined the my credit card Feb/* They said they can close a account with telling me the reason..I had just sentthem $* on Jan * on a $* bill,,I was selling my house and moving in with my daughter this was during Covid. I received no notice, it was when I went to use it that it was denied,embarrassing. I tried to pay the Balance, with my Chase checking account that I opened in Nov * but I was told I couldn’t use that account to pay the bill, I would have to go into the’Bank and pay cash. I had the money in the Bank. I got mad and hung up,, Is this how they treat a customer after 29 years, perfect payment History? I paid $*,* twice, when some man from Chase let me use the checking account. We opened the credit card in *. We had perfect payment history and score was *. That was about the change in one month go from * to *. ============================================================= , We understand that you mentioned in your complaint to be compensated for the wayyou were treated. We are sorry to hear of the difficulties you have experienced. We respectfully decline your request for compensation. Answer I have the paper work that shows that this started when my husband Died and they lowerd my limit, add the balance for our account and caused me to go over the *%. This is so wrong I never knew about the debit to ratio, they seal your information, then they make you think it is your responsibility to make sure it is correct, then a new Rule is applid.. but they don’t tell people about the *% that was suppose to be a guide. To know the damage this can cause is something that people should be aware of,, ================================================================== We take complaints regarding employee conduct seriously. We do not tolerate any type of behavior that is contrary to our policy and corporate culture. We take complaints that claim discrimination seriously. We do not tolerate any form of discrimination as it is strictly against our policy and contrary to our corporate culture lAnswer I was yelled at over the phone, never asked my name, continue to me, I could have Endangered the Bank. for asking a question about a $* charge, they wouldnt listen to the recording that would prove he was yelling.. Customer Service didnt return call. Went to the Bank and was treated in such a awful manner that I left quickly in Tears,,I will never return to that Bank, Lawyers intimined me when I was going to do arbitration. Emailed CEO told they can do what they want with out notifying me , Contact CFPB. they sent Chase Letter, this is the reply we got from Chase though CFPB that is when I got this email…totally wrong info ================================================================= On July *, *, we restricted the account ending in * for closure because we received a call from you advising that you were scammed by a loan company and the account was compromised Answer When I called the Bank, I told her I wanted to know who this person was on my Bank Statement because I dont ronconize the name,’ she said is the fruard, I said, that Is why I am calling you to find out who this is, she asked my name and said, she was Switching me never said. to who, It took a long time before, the ,man who didn’t tell who he was or ask my name,,stating yelling., I was in tears when I hung up. ======================================================================== . On July *, we issued cashier’s check number * for $*.* for the remaining funds in the account, which we show was paid on July *. ANSWER I now living paycheck to paycheck , ,,my social security check was due in 2 days,I have gone though saving, It is impossible to believe that wrong information and,beingprofiled with this info, has made my life a living hell ================================================================= The Deposit Account Agreement has information on why we may decline or prevent any or all transactions to or from your account and allows us to close an account other than a CD at any time, for any reason or no reason and without prior notice. You were provided a copy of the agreement when you opened the account. You can see the current agreement on chase.com. We will not change our decision. ANSWER My husband open this account in *, not * that was the first account. In * when they send me a new card with a new number and a lower limit, I don’t remember a deposit agreement, I was dealing with a lot. They said they will not change their decision,, Shows the attituti I have been dealing with,,,They can distroy my life, They can cause so many issue, No Company should be so powerful, Their was a time in which Companie treated Customer with respect, I am not just a number, They have to be held - responsibiliy for mistreatment of a senior citizen ==================================================================== . All new accounts are subject to new account screening, and secondary review. We cannot make an upfront guarantee to you in advance that we can open an account. If you choose to apply to open a new checking or savings account along with a new user ID, you may visit a branch. ANSWER I would never so Business with a company, that has no value for people. ===================================================================== We researched your credit card account closure. We are responding to your inquiry about the closure of the credit card account ending in *. We appreciate the opportunity to assist you. We apologize for the difficulties you have experienced with the credit card account. We sent you the enclosed letter on January *, *, and the enclosed letter to your previous attorney on September *, *, ANSWER I never received a letter, I didnt have a attorney, and they say they sent a letter on Jan *,* I called them in Feb *.. They are saying they sent a letter a year after they closed my account to a Lawyer I never had,,,really ======================================================================== stating that we closed the credit card account ending in * for the following reasons: • The account was closed at the bank’s request • ANSWERE Why? Because of wrong info ================================================================ The balance on the account is too high compared to the credit limit ANSWER This was during the Covid, who was’t living off their credit card. Their Was no missed payment, I do admit to Min payment,I was selling my home, because I was house poor, and being rejected for a loan to carry me until this covid was over, Living alone in Florida trying to not die, because I was high risk, This was a very stressful time for me,,Stress is my way of life now,,,so much for my ‘Golden years that has turned Rusty’ ==================================================================== We researched the credit limit for your account. We were not able to locate a credit card account, which was transferred from another account, with a credit limit of $*,*.* or $*,*.*. We confirmed that the account ending in * was originally approved with a credit limit of $*,*.* and has not increased or decreased since the opening of the account. ANSWER Wrong again,,I found the Credit report that shows from * to * credit limit was$*,* . September * I was sent a card same account number for $* until * when another problem hit, In * I was sent a new card with new number and a limit of $*. Have Credit reporting showing the different limits,, as well as perfect payment history/ ====================================================================== If you are able to provide more specific details, such as an account number, we will research it further . ANSWER HOW CAN THEY BE TRUSTED, WHEN THEY DON’T KNOW HOW TO TELL THE

IS MY ANSWER ENOUGH TO GET A LAWYER INTERESTED AND IS THEREA STATUE OF LIMITATIONS?

DO I JUST THIS EMAIL FROM CHASE IT I WAS GOING TO INCLUDE A EMAIL,COULD YOU WRITE SOMEKIND OF EMAIL

MAYBE WITH MORE INFORMATION ,LIKE TELLING THAT THE EMAIL THAT TOOK ME * YEARS TO GET SHOW THEY JUDGED ME WITH OUT ANY PROOF,BUT COST ME FINACIAML WHEN i DID GET A SOCIAL SCECURITY CHECK FOR * MONTH CAUSING ME DOWNING IN DEBT

WHEN CHASE CLOSED BANK I DIDNT GET MY CHECK FOR * MONTH I HAD AUTO DRAFTS THAT BOUCNED,I NEED MED , I NEED TO LIVE, IWENT TO INCHARGE A DEBT CONSOLIDATION CO WHO SAID THEY WOULD GIVE ME THE LOAN I HAD PERFECT PYMENT HISTORY FOR * YRS AND EVERN * CARD THAT WAS * YRS OLD, THEY DID A BAIT AND SWITCH CLOSING OUT ALL MY CARDS, MAKINGIT SO i COULDNT GET A

[PLEASE WRITE A EMAIL FOR ME WITH THE INFO I HAVE ENCLOSED

THIS EMAIL WILL GO TO A LAWYER SO THAT WITH THE EMAIL FOR,CHASE HE WILL SEE THEY SHOULD PAY FOR ,MY HARDSHIP , HAVING TO SEE WEDDING RING TO COVER BILL WAS NOT S EASY THING TO DO,,

LIKE WHO ,I HAVE NO IDEA

WHAT KIND OF LAWYER

CAN YOU NOW SHOW A EMAIL TO A LAWYER , MAKING IT SHOULD LIKE HE WOULD BE PROFITABE FORHIM

WHERE CHASE HAS SUCH S BAD NAME FOR CLOSING ACCANDOUNT HOW SHOULD YOU PUT IN ABOUT EQUIFAX I AM IN THE DATA BRIEF, AND WITH THEM AND EXERIENCE SELLING , NOT CORRECTING INFO,

IT HAS BEEN ONE THING AFTER ANOTHER,WHAT I NEED IS EMAIL THAT GIVE THE BEST OF THIS EMAIL , I AM OVERWHELMED, GO FOR IT A EMAILED THAT WILL GET THEM INTERESTED