Consumer Rights And Liabilities

Summary

The Consumer Rights Act covers goods for up to 6 years, but proving fault is harder after 6 months. Section 75 of the Consumer Credit Act may apply if a credit agreement was used, making the finance provider jointly liable. If the item was repaired under warranty, it might affect claims. Consider contacting the appropriate ombudsman for further assistance.

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Can I continue pursuing my claim through the ombudsman?For financial services
You can pursue your claim through the financial ombudsman if you believe your issue involves a financial service, like a Section * chargeback. However, for consumer goods, a different ombudsman might be more appropriate, such as the retail ombudsman. Would you like more information on how to contact the right ombudsman?
The item was financed via v twelve finance, so they are not legally responsible for the goods also
It sounds like you've explored several avenues for resolving your issue with the faulty TV. Since the item was financed, it's correct that V Twelve Finance isn't responsible for the goods themselves. Here are a few points:
- You may pursue a Section * claim if the purchase was made with a credit card and involves a finance agreement.
- The retailer may offer a goodwill payment, which could be an amicable resolution.
- The Consumer Rights Act may not apply due to the TV's age.
Would you like guidance on how to contact the retail ombudsman or explore potential legal options further?
Under the consumer credit act, the finance provider is severely liable, as well as the retailer
Case Rating: *
Your situation involves consumer rights and potential claims under the Consumer Credit Act. Here are some general points:
- Section * of the Consumer Credit Act can apply if the purchase was made via a credit agreement, making the finance provider jointly liable.
- The Consumer Rights Act covers goods for up to 6 years, but proving fault after the first 6 months can be challenging.
- The finance provider and retailer may be jointly liable under certain circumstances.
Would you like more information on how to contact the retail or financial ombudsman?
Does it cover from the point?You discovered a fault or from the point of purchase
Case Rating: *
The coverage under the Consumer Rights Act generally applies from the point of purchase. However, proving fault becomes more challenging after the first six months. For Section * claims under the Consumer Credit Act, the finance provider may be jointly liable if the purchase involved a credit agreement. Would you like more information on contacting the appropriate ombudsman?
What if the item is already repaired?Once under warranty, by the actual manufacturer and there is documentation
Case Rating: *
If the item was repaired under warranty by the manufacturer, it may affect your ability to claim under the Consumer Rights Act or Section *. You might need to show that repair didn’t resolve the issue. Would you like guidance on how to contact the appropriate ombudsman for further assistance?