Summary
The user, located in Idaho, is facing an issue with an educational facility that is refusing to refund her until she removes a BBB complaint and negative online reviews. The facilitys refund policy does not apply to her situation as they made an exception due to the curriculum not providing what it advertised. The user has tried to remove the reviews but BBB doesnt allow her to because of the FTC consumer protection act.Full Conversation
Educational facility refusing refund until I remove BBB complaint / negative online reviews
What state are you lo****d in, Cate? This will help me provide the most accurate information regarding your legal rights.
Idaho
What is the refund policy of the educational facility? In Idaho, businesses generally have the right to set their own refund policies.
30 day refund
What is the reason given by the educational facility for refusing the refund?
Negative online reviews
What is the exact wording of the refund policy? In Idaho, if a refund policy is clearly stated and doesn't violate any laws, businesses can enforce it.
My refund does not fall under the refund policy. They made an exception for me
What is the nature of the exception they made for you? In Idaho, businesses can set their own refund policies, but they must not violate consumer protection laws.
The curriculum didn’t provide what it advertised so I filed grievance. They agreed to a refund but only if I remove my complaints.
What is the exact wording of the agreement they made with you regarding the removal of your complaints and the refund?
”We will refund you in full but it is on hold until you close your BBB complaint”
What is the name of the educational facility? This will help me provide you with more specific information and possibly contact details.
I can’t say
Understood. Have you considered seeking advice from a lawyer to understand your rights better in this situation?
thats what i’m trying to do now
What is the timeline of your complaint and their refund promise? This will help determine if any laws were potentially violated.
They didn’t give a timeline
What is the date when they promised you the refund?
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What is the date you filed the BBB complaint and the negative online reviews?
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What is the exact wording of the educational facility's refund policy?
Does not apply
What is the reason the educational facility's refund policy does not apply to your situation?
Because they only refund within 30 days. I was in the class longer than that
What actions have you taken since they refused to refund due to your BBB complaint and negative reviews?
I’ve tried to remove the reviews but BBB doesn’t allow me to because of the FTC consumer protection act
What is the exact wording of the FTC consumer protection act that BBB referred to when they denied your request to remove the reviews?
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