Summary
Randys son bought a lab-produced diamond engagement ring from Kay Jewelry. After the engagement ended, they tried to return the unworn ring but were refused by Kay Jewelry. They have the original receipt and the ring was purchased approximately 5 months ago. The ring was valued at $12,000. Kay Jewelrys return policy is 30 days for cash and 60 days for credit, but they did not attempt to return within these periods. They have not yet consulted with a lawyer or consumer protection agency.Full Conversation
My son purchased a lab produced diamond engagement ring from Kay Jewlery. The relationship ended. Attempted to return ring that was not worn and was stored in a safe
What is the return policy of Kay Jewelry and when was the ring purchased?
Lost connection. Can you advise me concerning the engagement ring situation?
Sure, ****. Could you please clarify what specific issue you're facing with the engagement ring?
Yes, would like a refund from Kay Jewlery.
What is the reason you're seeking a refund? Did you encounter any issues with the product or service?
My son's engagement ended. The ring was newer worn and was stored in a safe
What is the return policy of Kay Jewelry for engagement rings?
Will not accept a return.
What is the duration since the purchase of the ring?
Approximately 5 months.
Did you purchase any kind of insurance or warranty for the ring from Kay Jewelry?
Not sure.
Did you keep the original receipt and packaging of the ring?
Yes
What is the state you're located in? This will help me provide you with the most accurate information regarding consumer protection laws in your area.
Missouri
Did you try to return the ring within the return period mentioned in Kay Jewelry's return policy?
Yes, via phone call.
Did Kay Jewelry provide a specific reason for not accepting the return?
Against their policy. Would not buy it back. We have the receipt and it was actually purchased on */*/*.
Did you communicate with Kay Jewelry in writing about your intention to return the ring? Written communication can serve as evidence in case of a dispute.
No
Did you try to escalate the issue to higher management or customer service at Kay Jewelry?
No
Did you consider selling the ring to a third party or a different jewelry store?
Yes, was told the lab produced ring had no value.
What is the value of the ring as per the receipt? In Missouri, the Merchandising Practices Act protects consumers from deceptive business practices.
$*,*.
What was the response from Kay Jewelry when you tried to return the ring within the return period?
They said it was against their policy.
What was the return period mentioned in Kay Jewelry's return policy?
Not sure.
Did you try to dispute the charge with your credit card company or bank?
No
Did you sign any agreement or terms and conditions at the time of purchase that mentioned the return policy?
Return policy: 30 days cash, 60 days credit. Did not sign a document concerning return policy.
Did you receive any written communication from Kay Jewelry stating their return policy at the time of purchase or afterwards?
Yes
Did you try to return the ring within the 30 days cash return policy period?
No
Did you try to return the ring within the 60 days credit return policy period?
No
Did you consult with a lawyer or consumer protection agency about this issue?
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