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Rental Car Damage Dispute
Summary
If youre facing a rental car damage dispute in Montana, review the rental agreement for damage policies and gather any evidence like photos or videos. Formally dispute the charges with the rental company. If unresolved, file a complaint with the Montana Office of Consumer Protection by visiting their website and completing the online complaint form.Full Conversation
I rented a car last month. When I returned it there was no damage. The car was not inspected immediately upon my return, but rather left in an non-monitored car park. At some later time, the damage was observed by the car wash team. The rentalcomapny is saying I damaged the car while it was in my possession, but has no way of proving it didn't happen after I dropped it off. I did not damage the car and it was not damaged when I returned it. The damage is to the rear of the car, which would have been exposed to other vehicles in the parking lot, as I parked it nose first into the space.
Hi ****,
To clarify your situation better, did you take any photos or videos of the car upon returning it, or did you complete a return inspection form with the rental company?
Here are some general steps you might consider:
- Review the rental agreement for damage policies.
- Gather any evidence (photos, videos, witnesses).
- Contact the rental company to dispute the claim.
Please let me know if you need more specific information.
To clarify your situation better, did you take any photos or videos of the car upon returning it, or did you complete a return inspection form with the rental company?
Here are some general steps you might consider:
- Review the rental agreement for damage policies.
- Gather any evidence (photos, videos, witnesses).
- Contact the rental company to dispute the claim.
Please let me know if you need more specific information.
No. There is no attendant at this drop off lot, so there was no one to inspect the car. I did not take pictures.
Hi ****,
Thanks for the additional details. In Connecticut, you may want to consider the following steps:
- Review the rental agreement for terms on damage disputes.
- Dispute the charges formally with the rental company.
- If necessary, file a complaint with the Connecticut Department of Consumer Protection.
Do you have any documentation from the rental agreement that could support your case?
Thanks for the additional details. In Connecticut, you may want to consider the following steps:
- Review the rental agreement for terms on damage disputes.
- Dispute the charges formally with the rental company.
- If necessary, file a complaint with the Connecticut Department of Consumer Protection.
Do you have any documentation from the rental agreement that could support your case?
the iincident took place in Montana
Hi ****,
Thank you for the clarification. Since the incident occurred in Montana, consider these steps:
- Review the rental agreement for terms on damage disputes.
- Formally dispute the charges with the rental company.
- If necessary, file a complaint with the Montana Office of Consumer Protection.
Do you have any documentation from the rental agreement that could support your case?
Thank you for the clarification. Since the incident occurred in Montana, consider these steps:
- Review the rental agreement for terms on damage disputes.
- Formally dispute the charges with the rental company.
- If necessary, file a complaint with the Montana Office of Consumer Protection.
Do you have any documentation from the rental agreement that could support your case?
I don't believe so. I don't think I kept the rental agreement as I was only contacted about a month after the alleged incident occurred.
Hi ****,
Since you don't have the rental agreement, consider these steps:
- Request a copy of the rental agreement from the rental company.
- Dispute the charges formally with the rental company.
- If unresolved, file a complaint with the Montana Office of Consumer Protection.
Would you like more information on how to file a complaint?
Since you don't have the rental agreement, consider these steps:
- Request a copy of the rental agreement from the rental company.
- Dispute the charges formally with the rental company.
- If unresolved, file a complaint with the Montana Office of Consumer Protection.
Would you like more information on how to file a complaint?
yes
Hi ****,
To file a complaint with the Montana Office of Consumer Protection, follow these steps:
- Visit the Montana Office of Consumer Protection website.
- Complete the online complaint form or download the form to mail it.
- Provide as much detail and documentation as possible regarding your dispute.
Would you like more details on how to proceed with the complaint process?
To file a complaint with the Montana Office of Consumer Protection, follow these steps:
- Visit the Montana Office of Consumer Protection website.
- Complete the online complaint form or download the form to mail it.
- Provide as much detail and documentation as possible regarding your dispute.
Would you like more details on how to proceed with the complaint process?
yes
Hi ****,
To proceed with the complaint process with the Montana Office of Consumer Protection:
- Visit their website: https://dojmt.gov/consumer/
- Complete the online complaint form or download and mail it.
- Include all relevant details and documentation about your dispute.
Would you like assistance with anything else?
To proceed with the complaint process with the Montana Office of Consumer Protection:
- Visit their website: https://dojmt.gov/consumer/
- Complete the online complaint form or download and mail it.
- Include all relevant details and documentation about your dispute.
Would you like assistance with anything else?
no
Hi ****,
It sounds like you have the information you need to file a complaint with the Montana Office of Consumer Protection. If you face any further issues or need more assistance in the future, feel free to reach out.
Best of luck with your situation!
Take care.
It sounds like you have the information you need to file a complaint with the Montana Office of Consumer Protection. If you face any further issues or need more assistance in the future, feel free to reach out.
Best of luck with your situation!
Take care.
Please remind me of our prior rental car chat
I'm sorry, but I don't have access to previous chats or the specific details about your prior rental car conversation. Could you please provide more details about your current legal issue or question regarding rental cars? This will help me provide you with the relevant information.
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