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Student Submission Dispute Resolution
Summary
In Mexico, if you have confirmation of a successful academic submission but face penalties for a missing file, gather all evidence like emails and screenshots. Present this to your institutions review board or ombudsman. If unresolved, consider legal advice. The strength of your case depends on institutional policies and technical evidence. If the submission system didnt provide warnings or errors, it might indicate a system flaw. Document all communications and request a detailed explanation of the submission system. Consider involving an ombudsman or legal counsel for further assistance.Full Conversation
Sure! Basically, I'm a student and I submitted an assessment to the online portal. The portal gave me all confirmations that the assessment was completed successfully and no error messages. I had no reason to suspect that anything was wrong. But now, many months later, I'm being told that the file is missing from the backend and that I'm responsible for not having uploaded the file. I feel very confused because the submit button only becomes available once a file is uploaded. I went through those stages. It also wouldn't make sense for a single-file PDF submission to be allowed in the absence of any PDF at all. Not to mention all the markings of a successful submission with no system hint that something was wrong. They're imposing a heavy academic penalty on me and trying to blame me for this. Do you think I have a valid case? If so, how strong?
It sounds like a frustrating situation. In Mexico, educational disputes can sometimes be addressed through internal review processes or student ombudsmen. Consider collecting all evidence of your submission, such as confirmation emails or screenshots, and presenting them to the institution.
Did you receive any confirmation email or have any screenshots of the submission?
Did you receive any confirmation email or have any screenshots of the submission?
Yes, I received all the typical confirmations
It's good that you have confirmation. In Mexico, you can consider these steps:
- Present all evidence to your institution's review board or ombudsman.
- Request a formal review or appeal process within your university.
- If unresolved, consider seeking legal advice for further action.
Have you explored the university's internal appeal process yet?
- Present all evidence to your institution's review board or ombudsman.
- Request a formal review or appeal process within your university.
- If unresolved, consider seeking legal advice for further action.
Have you explored the university's internal appeal process yet?
That's what I'm navigating. I just don't know how they'll receive this. Do you think my case has weight?
Case Rating: *
Your situation seems to have merit, especially with the confirmation evidence. However, the outcome depends on the internal policies of your institution and how they handle disputes. If the appeal process does not resolve the issue, consulting with a legal expert might be beneficial.
Your situation seems to have merit, especially with the confirmation evidence. However, the outcome depends on the internal policies of your institution and how they handle disputes. If the appeal process does not resolve the issue, consulting with a legal expert might be beneficial.
is it valid for an institutional actor to say that no matter what submission confirmations i received, the online platform can mark a single-PDF submission as complete, successful, etc., (showing no error message) without processing a PDF? can this be valid submission logic?
Case Rating: *
In general, it is questionable for an institutional platform to mark a submission as successful without processing the document, especially when confirmations are received. This can be seen as a system flaw or miscommunication. Your case could have merit, but the strength would depend on institutional policies and technical evidence.
In general, it is questionable for an institutional platform to mark a submission as successful without processing the document, especially when confirmations are received. This can be seen as a system flaw or miscommunication. Your case could have merit, but the strength would depend on institutional policies and technical evidence.
can you explain further? just by the way, the technical evidence shows all the markings of a perfect submission with no error message
Case Rating: *
It sounds like your situation involves potential system flaws or miscommunication. In many educational institutions, if you have evidence of a successful submission confirmation, you might argue against penalties. The validity of the platform's logic could be challenged, especially if it contradicts expected functionality. Would you like to know more about potential steps you could take?
It sounds like your situation involves potential system flaws or miscommunication. In many educational institutions, if you have evidence of a successful submission confirmation, you might argue against penalties. The validity of the platform's logic could be challenged, especially if it contradicts expected functionality. Would you like to know more about potential steps you could take?
yes please! (also they're claiming that i would have received some kind of error that i hadn't uploaded a file before i hit submit, but i'm not stupid and that's not how the submission process works - you have to upload a file before the submit option becomes visible. but they won't accept it. do you have any suggestions for me?)
Case Rating: *
It's important to gather as much evidence as possible to support your claim. Consider these steps:
- Document all communications with the institution regarding the submission.
- Collect any technical evidence or logs from the submission process.
- Request a detailed explanation of the submission system from the institution.
- Seek a meeting with the relevant department or committee to discuss your case.
Would you like more detailed guidance on any of these steps?
It's important to gather as much evidence as possible to support your claim. Consider these steps:
- Document all communications with the institution regarding the submission.
- Collect any technical evidence or logs from the submission process.
- Request a detailed explanation of the submission system from the institution.
- Seek a meeting with the relevant department or committee to discuss your case.
Would you like more detailed guidance on any of these steps?
do you think i have a point? if there had been any kind of warning post-submission that my submission wasn't perfect (there wasn't, all the confirmations were complete) i could have taken action immediately. but there was no warning
Case Rating: *
You appear to have a valid point, especially with confirmation evidence. If the submission system didn't provide warnings or errors, it could imply a system flaw. Have you tried discussing these points with the relevant department or seeking a formal meeting?
You appear to have a valid point, especially with confirmation evidence. If the submission system didn't provide warnings or errors, it could imply a system flaw. Have you tried discussing these points with the relevant department or seeking a formal meeting?
yes, but they were busy gaslighting me/trying to find reasons to blame me
Case Rating: *
It seems like you have a strong basis for your claim, given the evidence of submission confirmations and system functionality. However, further legal advice might be beneficial. Have you considered involving an ombudsman or legal counsel to assist you with communicating your case to the institution?
It seems like you have a strong basis for your claim, given the evidence of submission confirmations and system functionality. However, further legal advice might be beneficial. Have you considered involving an ombudsman or legal counsel to assist you with communicating your case to the institution?
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