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Care Home Complaint Process
Summary
If a care home manager becomes confrontational when discussing alternative care options, consider contacting the care homes management and the care quality commission. Provide details of the incident, including dates and any witnesses. Seeking legal advice from a solicitor specializing in elder care law can also be beneficial.Full Conversation
Who can I conatct for support regarding a carehme manager getting angry at me as I'm looking at other care options for mum?
Hi ****! Sorry to hear about your situation. Here are some steps you can take:
- Speak to the Care Home's Management: Raise your concerns formally with the care home's higher management.
- Contact the Care Quality Commission (CQC): They regulate care homes in England.
- Seek Legal Advice: You can contact a solicitor who specialises in elder care law.
Would you like help with finding a solicitor?
- Speak to the Care Home's Management: Raise your concerns formally with the care home's higher management.
- Contact the Care Quality Commission (CQC): They regulate care homes in England.
- Seek Legal Advice: You can contact a solicitor who specialises in elder care law.
Would you like help with finding a solicitor?
what would I say to the CQC about this though
Hi ****! When contacting the CQC, you can mention the following:
- Describe the incident: Explain that the care home manager got angry when you were looking at other care options for your mum.
- Express your concerns: Highlight any specific concerns about the manager's behavior and how it affects your mum's care.
- Provide details: Include dates, times, and any witnesses to the incident, if possible.
Would you like help with drafting the complaint?
- Describe the incident: Explain that the care home manager got angry when you were looking at other care options for your mum.
- Express your concerns: Highlight any specific concerns about the manager's behavior and how it affects your mum's care.
- Provide details: Include dates, times, and any witnesses to the incident, if possible.
Would you like help with drafting the complaint?
yes please
Case Rating: *
Sure, ****! Here’s a draft for your complaint to the CQC:
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Dear Care Quality Commission,
I am writing to raise a concern regarding the behaviour of the manager at [Care Home Name] towards me. On [Date], when I was looking at other care options for my mum, the manager became visibly angry and confrontational. This incident has caused me significant distress and has raised concerns about the environment and care provided at the facility.
I am particularly worried about the impact of such behaviour on my mum’s care. I believe that a manager should maintain professionalism and support families in making the best decisions for their loved ones.
Please investigate this matter. I can provide further details and witnesses if required.
Thank you for your attention to this serious issue.
Sincerely,
****
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Feel free to add any additional details or context you think might be relevant. Would you need any other assistance?
Sure, ****! Here’s a draft for your complaint to the CQC:
---
Dear Care Quality Commission,
I am writing to raise a concern regarding the behaviour of the manager at [Care Home Name] towards me. On [Date], when I was looking at other care options for my mum, the manager became visibly angry and confrontational. This incident has caused me significant distress and has raised concerns about the environment and care provided at the facility.
I am particularly worried about the impact of such behaviour on my mum’s care. I believe that a manager should maintain professionalism and support families in making the best decisions for their loved ones.
Please investigate this matter. I can provide further details and witnesses if required.
Thank you for your attention to this serious issue.
Sincerely,
****
---
Feel free to add any additional details or context you think might be relevant. Would you need any other assistance?
I spoke to the manager on the phone I didn't actually see her
Case Rating: *
Hi ****! You can adjust the complaint to reflect that the incident occurred over the phone. Here’s the updated draft:
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Dear Care Quality Commission,
I am writing to raise a concern regarding the behaviour of the manager at [Care Home Name] towards me. On [Date], when I was looking at other care options for my mum, the manager became visibly angry and confrontational during a phone call. This incident has caused me significant distress and has raised concerns about the environment and care provided at the facility.
I am particularly worried about the impact of such behaviour on my mum’s care. I believe that a manager should maintain professionalism and support families in making the best decisions for their loved ones.
Please investigate this matter. I can provide further details if required.
Thank you for your attention to this serious issue.
Sincerely,
****
---
Is there anything else you need help with?
Hi ****! You can adjust the complaint to reflect that the incident occurred over the phone. Here’s the updated draft:
---
Dear Care Quality Commission,
I am writing to raise a concern regarding the behaviour of the manager at [Care Home Name] towards me. On [Date], when I was looking at other care options for my mum, the manager became visibly angry and confrontational during a phone call. This incident has caused me significant distress and has raised concerns about the environment and care provided at the facility.
I am particularly worried about the impact of such behaviour on my mum’s care. I believe that a manager should maintain professionalism and support families in making the best decisions for their loved ones.
Please investigate this matter. I can provide further details if required.
Thank you for your attention to this serious issue.
Sincerely,
****
---
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