Debt Collection Privacy Violation

Summary

Unauthorized disclosure of personal information by a debt collection agency can violate privacy laws. Consult a legal professional and consider filing a complaint with the Bahrain Data Protection Authority. Attach relevant proofs and request the bank to address the agencys practices.

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Employee Verification Customer Name : AHMED FAROOQ Passport No : CD8968232 Nationality : PAKISTAN Company Name : RAFCO LLC Dear Sir/Madam, We write to you on behalf of First Abu Dhabi Bank, in our capacity as the authorized agent of the Bank. This is with regard to the referral check of one the Bank’s “Customer”, AHMED FAROOQ, who is employed with you. We would kindly request you to provide us with any information/contact details that you may have or can obtain about the aforesaid Customer, which could assist us in reaching the Customer. Also requesting to provide us with his / her Labor card number/ Emirates ID# and the current status of it & would be very kind if you could also provide us with home country number and references contact details of the Customer. We thank you in advance for your cooperation & regret any inconvenience caused to you in this regard. Thanks & Regards Tarek Antar Reehan cid:image002.jpg@01D47C2C.3A207D40 Hadaf Al Khaleej Debt Collections LLC Contact no: + * *, + * * Employee Verification Customer Name : AHMED FAROOQ Passport No : CD8968232 Nationality : PAKISTAN Company Name : RAFCO LLC Dear Sir/Madam, We write to you on behalf of First Abu Dhabi Bank, in our capacity as the authorized agent of the Bank. This is with regard to the referral check of one the Bank’s “Customer”, AHMED FAROOQ, who is employed with you. We would kindly request you to provide us with any information/contact details that you may have or can obtain about the aforesaid Customer, which could assist us in reaching the Customer. Also requesting to provide us with his / her Labor card number/ Emirates ID# and the current status of it & would be very kind if you could also provide us with home country number and references contact details of the Customer. We thank you in advance for your cooperation & regret any inconvenience caused to you in this regard. Thanks & Regards Tarek Antar Reehan cid:image002.jpg@01D47C2C.3A207D40 Hadaf Al Khaleej Debt Collections LLC Contact no: + * *, + * * Africa | America | Asia | Europe | Middle East
I understand your concern. This seems like a possible violation of privacy. In Bahrain, privacy laws protect individuals from unauthorized disclosure of personal information. You may want to:
- Contact the agency and bank to express your concerns.
- Consult with a legal professional for further advice.
- File a complaint with the Bahrain Data Protection Authority if necessary.
the above email was sent by them
That indeed seems distressing. Based on your situation:
- Bahrain's Personal Data Protection Law (PDPL) could be applicable.
- Unauthorized disclosure of personal information is a violation.
- Legal recourse might be necessary.
- Consult a legal professional for in-depth advice.
so what should be the possible complaint i write to the bank?
Your complaint to the bank could include points such as:
- The incident with the debt collection agency.
- How it violated your privacy.
- The impact it had on your reputation at work.
- Request for immediate action and assurance of non-recurrence.
Remember to attach relevant proofs and documents.
Could you please write the email also mentioning the right to take legal action against breaching consumer protection law, also can i attach their email as a proof ?
Subject: Formal Complaint Regarding Breach of Privacy and Consumer Protection Law
Dear [Bank's Name],
I am writing to express my serious concerns regarding an incident involving the unauthorized disclosure of my personal information by your authorized agent, Hadaf Al Khaleej Debt Collections LLC.
This gross violation has caused considerable distress and harm to my reputation within my workplace. Such actions are a direct infringement of Bahrain's Personal Data Protection Law (PDPL) and Consumer Protection Law, and I reserve the right to take legal action if necessary.
I request immediate rectification and assurance that such an incident won't recur in the future.
Please find attached the correspondence as proof.
Regards,
[Your Name]
Yes, attaching their email as proof is a good idea.
also i have the WhatsApp conversation as well.
Could you please share more details about the WhatsApp conversation? It might be relevant as additional evidence for your complaint.
Dear Tarek, i replied the agency the same time and wrote the below email; ''Firstly I am unable to understand the purpose of sending this verification email to rmy friends and colleagues, when I can see that you already have my personal email address.! I would like to know the details, you may contact on the below number: +* Best regards, - Ahmed Farooq
It seems like you have already communicated your concerns to the agency. That's a good step. For your situation, you might want to:
- Include the WhatsApp conversation in your complaint to the bank.
- Consult with a local attorney for more comprehensive advice.
- Consider filing a complaint with the Bahrain Data Protection Authority, if necessary.
then they send me audio on my watsapp , i replied them asking the authorization letter from the bank and that the concerned person email so i will complaint aginst the breach
It seems like they aren't respecting your privacy. You could:
- Include the audio file in your complaint as proof.
- Request written communication for record keeping.
- Consult with a legal professional for further guidance.
- File a complaint with the Bahrain Data Protection Authority if necessary.
Thanks, and can i request bank not to take action against any specific agent but the agency is responsible only beacuse he is also an employee . what you suggest and how to express this
In your complaint, you can mention that:
- The issue is with the agency's practices, not the specific agent.
- Request the bank to take action against the agency.
- Highlight the agency's responsibility to train its employees to respect privacy laws.
Remember, it's best to consult with a legal professional for advice tailored to your situation.
fine and for now please compose a full and final email for me addresses all above issues addressing to the bank
Subject: Formal Complaint Regarding Privacy Breach and Potential Violation of Consumer Protection Laws
Dear [Bank's Name],
I am writing to express my serious concerns regarding the unauthorized disclosure of my personal information by your authorized agent, Hadaf Al Khaleej Debt Collections LLC. This incident involved reaching out to my colleagues, causing distress and harm to my reputation at my workplace.
These actions not only infringe upon Bahrain's Personal Data Protection Law (PDPL) but also violate Consumer Protection Laws. I have attached the email correspondence and WhatsApp conversation as proof. An audio message is also included which was sent disregarding my request for written communication.
I wish to clarify that my issue lies with the agency's practices and not any specific individual. I urge the bank to take necessary action against the agency and provide an assurance that such practices will not recur in the future.
I reserve the right to take legal action if necessary. I look forward to your immediate attention and rectification of this matter.
Best Regards,
[Your Name]