Landlord Identity Theft Case

Summary

The user suspects her landlord of identity theft, using her information to lease another apartment without her consent. She has evidence in the form of a screenshot from her tenant portal showing two leases in her name. She has sought help from the apartment association and is waiting for a response from a tenant rights attorney. She has been advised to report the incident to the police and the Federal Trade Commission, and to file a complaint with the Texas Attorney Generals Office. Her husband can testify on her behalf.

Full Conversation

My landlord has taken my information with my knowledge or permission to lease another apartment in my name and when I confronted them about it when I found out I was told there was nothing that they can do
What state are you currently residing in, ****? This will help me provide you with the most accurate information.
Texas
What evidence do you have to support your claim against your landlord? In Texas, identity theft is a serious crime and can be reported to the police.
A screen shot of my tenent portal with another apartment on it with my apartment I live in
What actions have you taken so far regarding this issue? In Texas, identity theft is a crime and should be reported to the police.
I have been to get help to know what to do this has never happened to me
What kind of help have you sought so far? In Texas, you should report identity theft to the police and the Federal Trade Commission.
I've call apartment association and I've been looking for legal to go about this appropriately and I have confronted the landlord of my complex
Have you reported this incident to the police or any other legal authority? In Texas, identity theft is a crime and should be reported to the police and the Federal Trade Commission.
No I don't how to go about doing so
To report identity theft in Texas, you should contact your local police department and the Federal Trade Commission. Have you contacted your local police department yet?
No I have not I don't know who to talk to at the police department
You can report the incident to your local police department. In Texas, you can contact the non-emergency line and ask to file a report for identity theft.
And then after I do that what can I do because now that I confronted the landlord about this other lease that stop my lease renewal and I've been paying month to month without knowing about the second lease in my name I'm told I have to move and I can't because the lease that I had no knowledge of in my name
Have you consulted with a tenant rights attorney or organization in Texas? They can provide guidance on your rights and possible actions.
Yes I have I'm still waiting for the attorney to call me back
What is the name of the attorney or the law firm you have contacted? This will help us follow up on your case.
David Greer
What is the contact information for David Greer or his law firm? This will help us follow up on your case.
I found him on thumbtack.com and messaged him there's no contact info
What is the name of your apartment complex and its location? This information can help us provide more specific advice and resources.
Villa neuva apts * west gulf bank rd Houston TX *
What is the name of the landlord who allegedly used your information without your consent?
Excel management
What specific actions did Excel Management take that led you to believe they used your information without your consent?
On my tenant portal where I pay my rent two leases one I had myself that I tried to renew and one that didn't belong to in my name that was done one month before lease was up and they told that the second lease was the reason they denied my renewal and that it was nothing they can do about it what's done is and now I had to move and can't because of lease knew nothing about and was told they would write a letter of good rental history with this other that still my name right now
Have you received any written communication from Excel Management regarding the second lease or the denial of your lease renewal?
No I didn't they just told me everything verbally
Have you documented or recorded any of these verbal conversations with Excel Management? It could be useful for your case.
No didn't I was so upset I didn't think to do so but my husband is a witness he was there with me during every conversation with them
Did your husband hear every conversation and is he willing to testify if needed? In Texas, witness testimonies can be crucial in legal proceedings.
Yes
What is the name of your husband who can testify on your behalf?
Michael neustadter
Michael neustadter
What is the full name of the person at Excel Management who you spoke with about this issue?
One of the many managers that have come gone in this complex in the last few months I don't know her I just know she the new manager
Do you have any written communication or proof that shows your landlord's refusal to address the issue? This could be crucial for your case.
No everything has been verbal
No everything has been verbal
Have you considered filing a complaint with the Texas Attorney General's Office? They handle cases of identity theft and may be able to assist you.
I didn't not know I could do that
You can file a complaint with the Texas Attorney General's Office. Here's their contact: (*) *-* or visit their website: www.texasattorneygeneral.gov.
Thanks I will do that right now
Thanks I will do that right now
That's a good step, ****. Also, consider contacting the Federal Trade Commission to report identity theft. Their number is *-*-*-*.
I will do so also thank you
I will also do that as well thank you so much
What is the name of the new manager at Excel Management you spoke with about this issue? In Texas, it's important to have all parties involved identified for legal proceedings.
She a new manager I don't know her name
Do you have any email or written communication with the new manager that could help identify her?
No everything has the old manager name on it
Goodbye now thank you
Goodbye