Payroll Direct Deposit Difficulties

Summary

The user is facing difficulties with a third-party company, ADP, in changing their bank information for payroll direct deposit. Despite multiple attempts to resolve the issue with both the employer and ADP, the change has not been implemented for three months. The user has also experienced fraudulent charges with their current bank, leading them to open a new account. The user is seeking advice on their rights and possible actions in this situation.

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third party company being difficult about changing bank information on payroll for direct deposit
What state are you located in, ****? This will help me provide the most accurate information regarding your issue.
Tennessee
What specific difficulties are you facing with the third-party company?

In Tennessee, employers can require direct deposit but they must provide a statement of deductions.
They have not changed a direct deposit to a different bank
What steps have you taken so far to resolve this issue with the third-party company?

In Tennessee, you have the right to choose the institution where your wages are deposited.
I have contacted my employer
What was your employer's response when you contacted them about this issue?
He told me that I would need to resolve it
What was the reason given by the third-party company for not changing the direct deposit to a different bank?
It was something about the bank information not working
What is the exact issue with the bank information according to the third-party company?
I believe it was the account number
Have you double-checked your account number and ensured it's correct? In Tennessee, you have the right to choose where your wages are deposited.
yes
Have you tried providing the third-party company with a voided check or a direct deposit form from your bank? This could help resolve any issues with the account number.
I have not
That might help. A voided check or direct deposit form usually has all the necessary information for setting up direct deposit. Have you considered trying this?
I have not. The third party is ADP
Have you contacted ADP directly to resolve this issue? They might be able to assist you in updating your bank information for direct deposit.
They mentioned that we have to contact our employers to resolve the issue
What was the reason given by ADP for needing to contact your employer to resolve this issue?
They don't provide aid on this issue
What was the exact response from ADP when you asked for help with this issue?
They are not able to access employee information
Have you tried asking your employer to contact ADP on your behalf to resolve this issue?
yes
What was your employer's response when you asked them to contact ADP on your behalf?
They did
What was the outcome after your employer contacted ADP on your behalf?
They still have not changed banking information
What was the reason given by ADP for not changing the banking information after your employer contacted them?
their response was that it had to be done by the employee
What steps have you taken to change your banking information with ADP directly?
submitted bank account information
What was ADP's response after you submitted your bank account information directly to them?
they said there was an issue with the information
What was the specific issue with the information you provided according to ADP?
Is the company liable for sending money to a bank that consistently has fraudulent charges?
What evidence do you have that the bank consistently has fraudulent charges?
the current bank has a lot of fraud charges that take out of my paycheck
Have you reported these fraudulent charges to your bank and what was their response?
yes I have, and they locked out the account for * business days to then say that there was nothing wrong with the account
What steps have you taken after your bank's response to the fraudulent charges?
Opened a new bank account with a different bank
What steps have you taken to inform ADP about your new bank account details?
I have put it into their system as requested
What was ADP's response after you updated your new bank account details in their system?
They said there was an issue with the bank account details. The account is owned by someone else but I am added on there
Who is the other person that owns the account and what is their relationship to you?
It's my mom
What is the reason given by ADP for not accepting a joint account for direct deposit?
I did not get a reason
What was the exact message or response you received from ADP when they declined your request to change the bank account details?
they did not decline. They said they would do it and have not done it yet. It's been 3 months
Have you followed up with ADP regarding the delay in changing your bank account details for direct deposit?
I'm not able to because they don't have employee support
Have you considered seeking legal advice from a local employment attorney to understand your rights and possible actions in this situation?
I have
What was the advice given by the local employment attorney regarding your situation?
I have not gone to a local employment attorney yet
What is the reason you haven't consulted a local employment attorney yet?
I don't want to pursue a case, I just want answers
What steps have you taken to escalate this issue within ADP or your employer's organization?