Customer Keeps Tools

Summary

If a customer in Roanoke, Virginia, refuses to return your tools, you can send a written request or file a claim in small claims court. Filing a police report for stolen property can provide evidence if you pursue the matter in court. Seek local legal counsel for personalized advice.

Full Conversation

I am the owner of a single-member llc. About four months ago, I was on a job, fixing a vehicle on a customers driveway. The customer insisted on helping and against my advice. He beat the part with a hammer Which resulted in damage
Hello ****! It sounds like you're dealing with a tricky situation. Could you please clarify what your legal concern is? Are you worried about liability for the damage? Also, could you let us know which state you're based in? Laws regarding liability can vary by location.
No I am not worried about liability for the damage. He did however, blame me for the damage even though I advised him not to beat the part with a hammer. I was supposed to return the next day but he text me and let me know that he didn’t want me to come. He does, however, have tools that I left there and he is now refusing to return them.
Hello ****, it seems like your situation involves two issues:
*. Liability for the damage caused to the vehicle, which you're not worried about, and
*. Retrieval of your tools which the customer is refusing to return.
Could you please provide your location to give appropriate advice?
Roanoke Virginia
In Virginia, you may have the following options:
*. Send a written request for the return of your tools.
*. If he refuses, you may file a claim in small claims court.
The local court in Roanoke is the Roanoke City General District Court.
Should I file a police report?
Yes, filing a police report for stolen property could be a good idea. It can provide evidence if you choose to pursue this matter in court. However, it's recommended to seek local legal counsel before taking any steps.