Water Shut Off Legal Notice

Summary

Utility companies must provide reasonable notice for planned service interruptions. Contact sacramento county water agency for more information.

Full Conversation

yes, I received a blue flyer on my door from Sacramento County water agency this morning stating that as of tomorrow my water to my house will be shut off for system, improvements or maintenance at approximately * AM and will not be turned back on until approximately * PM and that is about six hours of water being shut off. I called the Sacramento County water agency and spoke to the girl on the phone and she said she will check and she came back and said yes that is correct and your toilets will not work as well for six hours and I told her that cannot happen because we are here all day long and we need to use the facilities and what about the elderly people in the homes what are they supposed to do and you only gave us one day notice that does not seem legal. She said she will get with a supervisor and after waiting a long period on the phone she came back and said a supervisor is not available but I’ll take your name and number and have them call you back and that has been since this morning and no one has ever called me back. Does this seem legal or not? Thank you.
Did you receive any written notice prior to the flyer? In California, utility companies are generally required to provide a reasonable notice before a planned service interruption.
no, they just came to the door this morning placed it on the door. I saw that on my ring doorbell and nobody even rang the doorbell. I just happen to see it because I got the alert and that was this morning very early and that is the only notice I received, and therefore that is when I called to find out what is going on, but I have never received a prior notice.
What does the flyer specifically state about the reason for the water shut-off?
The flyer states your water will be shut off for system, improvements or maintenance at approximately * AM on August *. The water will be turned on at approximately * PM.
What is the exact location of your residence? This will help me provide you with the specific rules and contact details of the nearest court if needed.
my location is * Kilconnell Dr. Elk Grove, CA *
What is the name of the water agency mentioned in the flyer?
Sacramento County water agency
What is the duration mentioned in the flyer for the water shut-off?

General Information:
- In California, utility companies must provide reasonable notice for planned service interruptions.
- Sacramento County Water Agency: (*) *-*
- Nearest Court: Elk Grove Courthouse, * Lone Pine Dr, Rancho Murieta, CA *, (*) *-*
The phone number is area code *-*-*
Did you try to contact the water agency using the phone number provided in the flyer?

General Information:
- In California, utility companies must provide reasonable notice for planned service interruptions.
- Sacramento County Water Agency: (*) *-*
- Nearest Court: Elk Grove Courthouse, * Lone Pine Dr, Rancho Murieta, CA *, (*) *-*
yes, that is who I spoke with and the girl I spoke with went to verify with whoever she deals with, and she came back and said yes, that is correct. Your water will be shut off for six hours, including your toilets, and I said that is not acceptable. I need to speak with somebody else and she said I will get a supervisor and then she came back a little bit later as I was on hold and said a supervisor is not available but I’ll have them call you back and took my name and number
What was the time and date when you received the flyer?
The time was *:* AM and it was today which is August *, * that is when I received the flyer on the door from the Sacramento county water agency worker
Did the flyer or the representative you spoke with provide any alternatives or solutions for the inconvenience caused by the water shut-off?
no, she did not. She was very quick to get off the phone and just took my name and number for the supervisor it did not seem like they knew anything. I believe it was just a city number and not the actual water agency. Of *-*-*.
Did the flyer or the representative mention any compensation or provision for the inconvenience caused by the water shut-off?

General Information:
- In California, utility companies should provide alternatives during service interruptions.
- Sacramento County Water Agency: (*) *-*
- Elk Grove Courthouse: * Lone Pine Dr, Rancho Murieta, CA *, (*) *-*
no, they did not as again I say, she just took my name and number for a supervisor to call me back that is all
Did the representative provide a timeframe for when the supervisor would contact you back?

General Information:
- Utility companies should provide a response within a reasonable time.
- Sacramento County Water Agency: (*) *-*
- Elk Grove Courthouse: * Lone Pine Dr, Rancho Murieta, CA *, (*) *-*
no, not at all that is why I felt I should call back, but I want to find out legally what I have to stand on if anything first
What is the maximum duration for a planned service interruption according to the local laws in California?
that is something I was trying to find out from a lawyer, which is why I was contacting you. I always thought there was a minimum of seven days but I don’t know if that’s actually true or not.
In California, there's no specific duration for planned service interruptions. However, utility companies must provide reasonable notice. If you feel your rights were violated, consider legal advice.
That is what I thought I was doing so I should actually contact a paid lawyer and pay for services to see if I actually have a case or not is what you’re saying correct?
Yes, consulting with a paid lawyer can provide you with specific legal advice tailored to your situation.
OK, thank you very much I appreciate it
thank you