Faulty Car Repair Dispute

Summary

If you bought a car from a dealership and experienced recurring issues with the CV joints despite repairs, you may have legal recourse. Review your warranty and repair documents, and contact the dealership to address the issue. If unresolved, consider consulting a consumer rights attorney in Louisiana.

Full Conversation

Louisiana
Did you receive any warranty or guarantee when you purchased the car from the dealership?
Honestly I have no idea I bought it from Ross downing Chevrolet in Hammond
Did you sign any documents when purchasing the car? If so, do you still have them? They might contain information about any warranty or guarantee.
Yes
What type of warranty or guarantee was provided with the car, if any?
I'm not sure I'm looking through my papers now
Did the dealership provide any written or verbal promises about the condition of the car or its parts?
I'm looking now they didn't tell us any of that whenever we got the car
Okay I do see in the agreement that they was going to pay for the windshield replacement and I see on here where they charge me for it
Did you discuss this issue with the dealership or have any written communication about them charging you for the windshield replacement?
No not yet because I just noticed it they said that they was going to replace it and I just seen where they charged me for it
What is the exact amount they charged you for the windshield replacement?
$*
What is the dealership's policy on repairs and warranties? It's important to know this as it can affect your rights and options.
I have a paper saying that they was going to take care of it
What does the paper specifically state about the dealership's responsibility towards repairs?
It says pursuant to this agreement we will cover the cost to repair and or replace the covered vehicles front windshield
What is the name and contact details of the dealership where you bought the car?
The dealership is Ross downing Chevrolet in Hammond Louisiana contact number is *-*-* and the salesman is Joshua Fruge
What steps have you taken so far to resolve this issue with the dealership?
I haven't not since they claim to have fixed the CV joints on my car and they haven't because that's my main issue they had my car three or four days a month and a half or so ago and claim to have fixed it told me the price that it cost to fix it and everything well CV joints don't go out that fast and they're already clicking again every time I make a turn and it's worse than it was before
Have you contacted the dealership about the recurring CV joint issue since they "fixed" it?
I have not because I figured it was a mute point so I wanted to reach out to somebody that could guide me on what I need to do
You there?
What is the make, model, and year of the car you purchased?
* Chevy equinox
What is the mileage on your * Chevy Equinox?
*,*
What is the exact date you purchased the car?
*/*/*
What is the exact date you noticed the issue with the CV joints after the dealership claimed to have fixed it?
*/*/*
What is the exact date you first noticed the issue with the CV joints before the dealership attempted to fix it?
Ima go look one second
What was the date when you first noticed the issue with the CV joints?
*/*/*
What is the exact date when you took the car to the dealership for the CV joint issue?
*/*/* was when he said the service dept had an available open day
What is the exact date when you got the car back from the dealership after they claimed to have fixed the CV joints?
I dropped it off June * I got it bk June * this was the second time I had brought it up there
What was the exact date when you noticed the CV joint issue again after the dealership claimed to have fixed it?
No that was when they claimed to have fixed it. I noticed the CV joints going out again mid-end of July
What actions did the dealership take to "fix" the CV joints issue, and did they provide any documentation or receipts for the repair work done?
No they didn't provide me with anything. No paperwork or nothing
What was the cost they mentioned for fixing the CV joints?
$*,*
What actions have you taken regarding the windshield replacement charge that you were not supposed to bear according to the agreement?
None because I just noticed it whenever I was reading over my papers to try to find my warranty
What does your warranty cover and for how long?
I found a paper that said something about a factory warranty but I don't have anything saying that I do or don't have a warranty
What does the paper about the factory warranty specifically state?
It's only additional terms and conditions page
What does the "additional terms and conditions" page state about the factory warranty?
Any warranty on any new or used vehicle still subject to a manufacturer's warranty is that made by the manufacturer only the seller here by disclaims all warranties either Express or implied including any implied warranty to the merchantability or fitness for particular purpose and by an expressly disclaimed such warranties
What actions have you taken regarding the recurring CV joint issue since you noticed it again?
Some of my papers are missing so I guess I need to get some more copies of my papers that I signed from the dealership because yes some of them are gone I'm just now noticing I don't have all my paperwork that I had whenever I left the car dealership
What is the exact date you noticed some of your papers were missing?
Today
What steps have you taken to recover the missing documents from the dealership?
Not yet
What is the exact date you purchased the car?
*/*/ *
What is the exact date you noticed the issue with the windshield replacement charge?
Today
What is the exact date you noticed the issue with the CV joints after the dealership claimed to have fixed it?