Contractor Payment Dispute Resolution
Summary
Under the Consumer Rights Act 2015 in the UK, services must be performed with reasonable care and skill. If a contractors work is substandard, you can request a redo or a price reduction. Payment can be withheld if the issues remain unresolved. Document the problems and communicate them in writing to the contractor. Consider seeking legal advice for further action.Full Conversation
about what exactly
I'm sorry to hear about the difficulties you're experiencing. To assist you better, could you let me know if there was any form of agreement (written or verbal) made with the contractor before they started the work? This information will help understand the legal options available.
yes
Thank you for the information. Here are some general points under UK law regarding your situation:
- If there was an agreement, the contractor should perform the work with reasonable care and skill.
- If the work is not up to standard, you can request them to redo or fix the work.
- You may withhold payment until the work is corrected and any associated damage is repaired.
- Document the issues and communicate them in writing to the contractor.
Do you need assistance with the next steps or more detailed information?
what law is that based on
Under UK law, the following principles apply:
- **Consumer Rights Act ***:
- Services must be performed with reasonable care and skill.
- If services are not performed to a reasonable standard, you can request a repeat performance or a price reduction.
Would you like more detailed information on this Act?
yes
Consumer Rights Act *:
- **Reasonable Care and Skill**: Services should be performed with reasonable care and skill.
- **Right to Repeat Performance**: If services are not up to standard, you can request the work to be redone.
- **Right to Price Reduction**: If issues are not resolved, you can seek a price reduction.
Would you like information on how to proceed with a formal complaint?
i would prefer the legal justification i could use to justify witholding payment
Under the Consumer Rights Act *, you can withhold payment if:
- Services were not performed with reasonable care and skill.
- You have requested the work to be redone and it remains unsatisfactory.
- You seek a price reduction due to unresolved issues.
Would you like more information on how to proceed with this?
TRY ME!
Start a new chat