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Broker Contract Dispute Resolution
Summary
If a broker cancels loads without issuing a Truck Order Not Used (TONU) payment, review your contract for cancellation terms. Send a formal demand for the TONU payment, citing contract terms. If the broker refuses, file a complaint with the Illinois Commerce Commission. When drafting a complaint email to the brokers surety bond provider, ensure it is professional, includes all relevant details, and attaches necessary documents. Consider escalating the issue to the FMCSA or pursuing legal action if unresolved.Full Conversation
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Given that you have a written contract with the broker, you can take the following steps:
- Review the contract to understand the terms regarding load cancellations and TONU payments.
- Send a formal written demand for the TONU payment, citing the relevant contract terms.
- If the broker still refuses, consider filing a complaint with the Illinois Commerce Commission.
Would you like guidance on how to file the complaint?
- Review the contract to understand the terms regarding load cancellations and TONU payments.
- Send a formal written demand for the TONU payment, citing the relevant contract terms.
- If the broker still refuses, consider filing a complaint with the Illinois Commerce Commission.
Would you like guidance on how to file the complaint?
I have prepared an email draft and I am ready to send it to the broker's surety bond provider, Here is the email draft:
Hi, it sounds like you're dealing with a challenging situation. Before you send your email, here are a few quick tips:
- Ensure the email is polite and professional.
- Clearly state the issue, including the two rate confirmations and the lack of TONU payments.
- Attach any relevant documents, such as the rate confirmations and the contract.
Would you like help reviewing your email draft before sending it?
- Ensure the email is polite and professional.
- Clearly state the issue, including the two rate confirmations and the lack of TONU payments.
- Attach any relevant documents, such as the rate confirmations and the contract.
Would you like help reviewing your email draft before sending it?
Subject:Formal Complaint Against Broker: GTS Freight Logistics (MC# *, USDOT# *)
It sounds like you've taken important steps toward addressing your issue. Here are a few final tips to ensure your email is effective:
- Clearly state the issue and your expectations.
- Include all relevant details and documentation.
- Be concise and professional in your language.
Would you like further assistance with any specific part of your email?
- Clearly state the issue and your expectations.
- Include all relevant details and documentation.
- Be concise and professional in your language.
Would you like further assistance with any specific part of your email?
Dear Mr. Calamia,
I am writing to formally lodge a complaint against GTS Freight Logistics Inc. (MC# *, USDOT# *), represented by Mr. Marvin Gates, for failing to fulfill contractual obligations and exhibiting unprofessional conduct, resulting in financial and reputational harm to my company.
Details of the Issue
Failure to Issue Truck Order Not Used (TONU) Payments
Load *) Pick-up from: Elk Grove Village, IL * delivery to: Utica, MI *. (Load TR-*-*):
Cancellation occurred after my driver complied with all instructions and arrived at the pickup location on time.
We incurred a $* printing fee for paperwork the broker required us to prepare, in addition to the $* TONU compensation as per standard industry practice.
Load *) Pick-up from: Yuma, AZ * delivery to:Laredo,TX * (Load TR-*-*):
Similarly, this load was cancelled after compliance, and we are owed a $* TONU.
Total Amount Owed: $* ($* TONU + $* print fee for IL to MI; $* TONU for AZ to TX).
Unprofessional Behavior
Mr. Gates has made derogatory comments and displayed dismissive behavior toward myself and my dispatchers, including mocking our repeated attempts to resolve this matter professionally.
Breach of Contractual Terms
The rate confirmations explicitly state the terms for TONU payments, yet Mr. Gates has disregarded these commitments, leaving us with unpaid costs and wasted operational resources.
Request for Immediate Action
As the surety bond providers for GTS Freight Logistics Inc., I request your intervention to:
Contact Marvin Gates at GTS Freight Logistics and demand immediate resolution of this matter.
Ensure the payment of the outstanding $* in TONU fees and print reimbursement is made without further delay.
Supporting Documentation
Attached to this email, you will find:
Rate confirmations for both loads.
Communication records and email exchanges detailing our interactions.
Evidence of compliance by my company, including printed paperwork and driver arrival logs.
Additional Surety Bond Provider Information
For completeness, this complaint will also be submitted to American Alternative Insurance Corporation, another surety bond provider listed for GTS Freight Logistics.
Email Address: [Insert Email Address Provided by AAIC]
Website: American Alternative Insurance Corporation Website
Contact Information
Please feel free to contact me directly for additional information or clarification:
Company Name: TKHaul LLC DBA A to Z Expeditors
Phone: [Your Phone Number]
Email: [Your Email Address]
Next Steps
Failure to resolve this matter promptly will compel us to escalate further, including filing formal complaints with the FMCSA and pursuing legal action. We trust Roanoke Insurance Group and American Alternative Insurance Corporation will handle this matter diligently to maintain the integrity of their bonded brokers.
Thank you for your immediate attention. Please confirm receipt of this email and provide an update on the next steps.
Sincerely,
Your email draft looks comprehensive and well-structured. Here are a few final tips:
- Ensure all attachments are included.
- Verify the contact details for accuracy.
- Be clear on your expectations and deadlines.
Would you like assistance with anything else before sending your email?
- Ensure all attachments are included.
- Verify the contact details for accuracy.
- Be clear on your expectations and deadlines.
Would you like assistance with anything else before sending your email?
can you redraft the email in a legal language?
Certainly! Here is your email redrafted in a more formal legal language:
---
Subject: Formal Complaint Against Broker: GTS Freight Logistics (MC# *, USDOT# *)
Dear Mr. Calamia,
I am writing to formally lodge a complaint against GTS Freight Logistics Inc. (MC# *, USDOT# *), represented by Mr. Marvin Gates, for breach of contractual obligations and unprofessional conduct, resulting in financial and reputational harm to my company.
**Details of the Issue**
**Failure to Issue Truck Order Not Used (TONU) Payments**
- **Load *:** Pick-up from Elk Grove Village, IL * to Utica, MI * (Load TR-*-*)
- The cancellation occurred after my driver arrived at the pick-up location on time and complied with all instructions.
- We incurred a $* printing fee for the paperwork required by the broker, in addition to the $* TONU compensation as per standard industry practice.
- **Load *:** Pick-up from Yuma, AZ * to Laredo, TX * (Load TR-*-*)
-
---
Subject: Formal Complaint Against Broker: GTS Freight Logistics (MC# *, USDOT# *)
Dear Mr. Calamia,
I am writing to formally lodge a complaint against GTS Freight Logistics Inc. (MC# *, USDOT# *), represented by Mr. Marvin Gates, for breach of contractual obligations and unprofessional conduct, resulting in financial and reputational harm to my company.
**Details of the Issue**
**Failure to Issue Truck Order Not Used (TONU) Payments**
- **Load *:** Pick-up from Elk Grove Village, IL * to Utica, MI * (Load TR-*-*)
- The cancellation occurred after my driver arrived at the pick-up location on time and complied with all instructions.
- We incurred a $* printing fee for the paperwork required by the broker, in addition to the $* TONU compensation as per standard industry practice.
- **Load *:** Pick-up from Yuma, AZ * to Laredo, TX * (Load TR-*-*)
-
where is the rest of email?
Certainly! Here is the rest of your email redrafted in a more formal legal language:
---
Subject: Formal Complaint Against Broker: GTS Freight Logistics (MC# *, USDOT# *)
Dear Mr. Calamia,
I am writing to formally lodge a complaint against GTS Freight Logistics Inc. (MC# *, USDOT# *), represented by Mr. Marvin Gates, for breach of contractual obligations and unprofessional conduct, resulting in financial and reputational harm to my company.
**Details of the Issue**
**Failure to Issue Truck Order Not Used (TONU) Payments**
- **Load *:** Pick-up from Elk Grove Village, IL * to Utica, MI * (Load TR-*-*)
- The cancellation occurred after my driver arrived at the pick-up location on time and complied with all instructions.
- We incurred a $* printing fee for the paperwork required by the broker, in addition to the $* TONU compensation as per standard industry practice.
- **Load *:** Pick-up from Yuma, AZ * to Laredo, TX * (Load TR-*-*
---
Subject: Formal Complaint Against Broker: GTS Freight Logistics (MC# *, USDOT# *)
Dear Mr. Calamia,
I am writing to formally lodge a complaint against GTS Freight Logistics Inc. (MC# *, USDOT# *), represented by Mr. Marvin Gates, for breach of contractual obligations and unprofessional conduct, resulting in financial and reputational harm to my company.
**Details of the Issue**
**Failure to Issue Truck Order Not Used (TONU) Payments**
- **Load *:** Pick-up from Elk Grove Village, IL * to Utica, MI * (Load TR-*-*)
- The cancellation occurred after my driver arrived at the pick-up location on time and complied with all instructions.
- We incurred a $* printing fee for the paperwork required by the broker, in addition to the $* TONU compensation as per standard industry practice.
- **Load *:** Pick-up from Yuma, AZ * to Laredo, TX * (Load TR-*-*
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