False Advertising Campground Fees

Summary

False advertising in Florida is prohibited, and if the advertised amenities were part of your contract, you may have grounds to dispute extra fees. You can file a complaint with the Florida Department of Agriculture and Consumer Services or the Better Business Bureau. If unresolved, consider small claims court.

Full Conversation

We are at a Florida campground/residential resort. We reserved a space for 6 months. We are from Pennsylvania. When we arrived, the facility's amenities are not as advertised. They want to leave and find a more suitable facility. They are charging us an extra $* because we no longer wualify for the 6 month discount rate. Thete was false advertising about the facility. Do we have to pay the extra fees?
Hi ****,
Did you receive any written or digital advertisement or contract that specifies the amenities offered by the campground/residential resort? Having this information could help in addressing the false advertising issue.
Just the information on their website.
Hi ****,
Thank you for the information. Here’s some general guidance:
- **False Advertising**: Florida law prohibits deceptive or misleading advertising.
- **Contracts**: If the website’s amenities are part of the contract, you may have grounds for a dispute.
- **Refunds and Fees**: Depending on the terms of your agreement, you may contest the extra fees.
Would you like further details on how to proceed with a complaint in Florida?
Yes
Hi ****,
To proceed with a complaint in Florida:
- **Contact the Florida Department of Agriculture and Consumer Services (FDACS)**: They handle consumer complaints.
- **File a complaint with the Better Business Bureau (BBB)**: This can help mediate the dispute.
- **Consider Small Claims Court**: If the issue remains unresolved.
Would you like details on how to contact these organizations?