Customer Dispute Resolution Tips

Summary

In Idaho, you have the right to correct your work, and if the customer refuses, they may lose rights in a lawsuit. A contract between the customer and subcontractor is not mandatory, but your contract with the customer should include terms regarding subcontracting. Its beneficial to have written agreements with all parties involved. If you need legal advice, consider seeking free or low-cost legal aid services in Idaho.

Full Conversation

A customer is threatening to sue me but will not let me fix work
Hello ****, I understand your situation, it sounds challenging. May I know where are you located as laws can vary greatly by location? Also, it would be helpful to know more about the nature of the work that the customer is unhappy with.
The customer is unhappy with paint work that I had a subcontractor do in his home.
Hello ****, thank you for providing that information. Could you please tell me the location of this situation, as the laws regarding this issue might vary based on the location?
I live in Idaho
Hello ****, in Idaho:
- You have the right to correct your work
- If the customer refuses, they may lose rights in a lawsuit
Can you access legal advice? This situation seems complex.
No
Hello ****, that's unfortunate. In Idaho, there are free or low-cost legal aid services. If you Google "legal aid services in Idaho", you'll find several organizations that may be able to assist you.
Does the customer need a signed contract between him and the subcontractor? I have a signed contract between him and me.
Hello ****, in Idaho:
- A contract between the customer and subcontractor is not mandatory.
- Your contract with the customer should include terms regarding subcontracting.
- It's beneficial to have written agreements with all parties involved.