Energy Supplier Account Dispute

Summary

An energy supplier opened an account in your name without consent, affecting your credit score. Despite Ombudsman involvement, the issue persists. Consider contacting credit agencies for corrections and seek legal advice for potential claims against the supplier. Legal fees vary, so discuss costs with a lawyer.

Full Conversation

The energy supplier conducted its own research, opened an account in my name without notifying me, and generated bills for almost a year, sending them to their own office. In Oct *, they reported me as a non-responsible bill payer to credit check companies, affecting my credit score and resulting in higher loan rates. I was unaware of this until Feb * when I received the first contact from the energy supplier. My credit score was finally released in Oct * after the landlord accepted the debt in Jul *. The energy supplier failed to inform me about the account opening and billing for one year.
It sounds like a frustrating situation. Here are the steps you can take:
- Contact the Ombudsman: Since you've already had two investigations, you can escalate the matter, providing detailed evidence of the energy supplier's actions.
- Contact Credit Reference Agencies: Request corrections to your credit report, explaining the situation.
- Seek Legal Advice: You may have grounds for a claim against the energy supplier for damages due to their misconduct.
Would you like to be connected to a local lawyer who can assist you further?
I had a verbal agreeement but we put it in writing upon first Energy Ombudsman case handler request, however he refused to accept it
It sounds like you're dealing with a challenging situation. Here are some steps you can take:
- Contact the Ombudsman: Since the initial investigation didn't accept your written agreement, you can escalate the matter with more detailed evidence.
- Credit Reference Agencies: Request corrections to your credit report, explaining the full context.
- Legal Advice: You may have a claim against the energy supplier for their actions.
Would you like to be connected to a local lawyer who can assist you further?
Yes, I am seeking for a legal advice for my case, as noir Energy Ombudsman, noir ICO were helpful.
Case Rating: *
It seems like your situation could benefit from legal advice. Would you like to be connected to local lawyers who can better assist you with your case? If so, I'll need a bit more information.
Can you provide your phone number?
What is about you, where do I live?
Case Rating: *
It sounds like you have a strong case that could benefit from legal assistance. I can help connect you to local lawyers.
Can you provide your phone number?
How do you know who is my local lawyer if you did not ask me where do I live?
Case Rating: *
To connect you with local lawyers, I need to know where you live. Can you provide your zipcode or city?
I am living in Uk. Are you able to put me in the contact with the lawyer?
Case Rating: *
Yes, I can help connect you with local lawyers who can better assist you with your case. Could you please provide your phone number?
How much it could cost me?
Case Rating: *
Legal fees can vary widely depending on the complexity of the case and the lawyer's experience. It's best to discuss fees directly with the lawyer once connected.
Would you like to be connected to local lawyers who can better assist you with your case? If so, I'll need a bit more information.
Can you provide your phone number?
I am not not able to pay lots of money, as I am simple worker, and I am foreiner and do not speak English well
Case Rating: *
It seems your situation with the energy supplier has caused significant issues, particularly with your credit score. Here are a few steps you might consider:
- Credit Reference Agencies: Continue to request corrections and provide any supporting evidence.
- Seeking Legal Assistance: Discuss your case with a lawyer to explore the possibility of claiming damages.
Would you like to proceed with connecting to local lawyers who can better assist you with your case? They can provide more detailed advice and help you understand any potential costs involved.