Summary
If you receive a photo book with incorrect images, it may be a privacy violation. File a formal complaint with Shutterfly and Wisconsin DATCP. Consider consulting a local attorney for potential legal action. Contact Wisconsin DATCP at (608) 224-5012 or visit their website. For legal advice, use the Wisconsin State Bar Lawyer Referral and Information Service.Full Conversation
I ordered a picture book on Shutterfly. I received the book with half the pictures not being mine (they are some random person's pictures). Which means half of my pictures when to somebody else. The pictures include my 6 year old son in a bathing suit, and now those pictures are in the position of who knows what person. All my social media is very private, I don't share pictures of my son online. Now his pictures are in possession of somebody else. Shutterfly said they would work on retrieving those pictures but couldn't notify me once they were finally obtained (if the other person even send the picture book back). Either way they were already sent to somebody else, so the damage is done,
I'm sorry to hear about your situation, ****. This could be a privacy violation. Have you considered filing a complaint with Shutterfly formally? Additionally, you may want to consult a local attorney to discuss possible legal actions for breach of privacy. Would you like more information on how to proceed with a formal complaint?
I'm not sure how to do that
I'm sorry to hear about your situation, ****. Here are some steps you can take to formally file a complaint with Shutterfly:
*. **Gather Evidence**: Keep the picture book and any related communications with Shutterfly.
*. **Contact Customer Service**: Use Shutterfly’s customer service channels to file a formal complaint.
*. **Document the Complaint**: Keep a record of all communications and responses.
Have you already contacted Shutterfly's customer service, or would you like information on how to proceed with that?
I've done that, I'm just not satified with their answer
I'm sorry to hear that, ****. Given the situation, you might consider taking the following steps:
- **Formal Complaint**: File a formal complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP).
- **Legal Advice**: Consult with a local attorney to discuss potential legal action for privacy violation.
Would you like more information on how to contact the DATCP or find a local attorney?
yes
Sure, ****. Here is how you can proceed:
Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP)
- **Phone**: (*) *-*
- **Website**: https://datcp.wi.gov
**Finding a Local Attorney**:
- You can use the **Wisconsin State Bar Lawyer Referral and Information Service**:
- **Phone**: (*) *-*
- **Website**: https://www.wisbar.org
Please let me know if you need further assistance.
Thank you
You're welcome, ****. If you need any more assistance or have further questions, please feel free to ask. I'm here to help.
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