Mistaken Crypto Transaction Resolution

Summary

If you mistakenly sent cryptocurrency to a closed uphold wallet, you can file a complaint with the consumer financial protection bureau. Verify your claims, such as no custodial rights and negligence, before proceeding. Consider drafting a detailed outline for your complaint, including transaction details and communication history. Consult local legal professionals for further assistance if needed.

Full Conversation

i am a previous customer of uphold and mistakenly sent ltc to my old wallet address, the funds were always in upholds posession, please review the email chain with attention to the dates
****, based on the document content, it appears you've been in contact with Uphold Support regarding the mistaken transaction. You have provided proof of the transaction and seem to be requesting an immediate refund due to the funds being sent to a closed account. You have also mentioned potential action with the Consumer Financial Protection Bureau. Is there anything specific related to the document that you need clarity or assistance on?
Do i have a right to a complaint?
Yes, you have the right to file a complaint if you believe Uphold is not handling the situation properly. Since you've already warned them in your communication, you can proceed with lodging a complaint with the Consumer Financial Protection Bureau (CFPB) if the issue remains unresolved.
i guess fact checking the claims i made in my last email would be good
Case Rating: *
****, let's verify your claims:
- No Custodial Right: You stated that Uphold has no custodial relationship with closed accounts, which is accurate since the account is closed.
- Pattern of Negligence: You've highlighted prior delays in case #*, which supports your claim of repeated negligence.
- Immediate Action Required: You have clearly communicated the urgency and potential complaint to CFPB.
Would you like guidance on how to proceed with the CFPB complaint?
yes
Case Rating: *
****, you have a strong case to proceed with a complaint to the CFPB. If you'd like to be connected to local lawyers who can better assist you with your case, please let me know.
i just wanted to draft an outline
Case Rating: *
****, since you have a strong case, here's an outline to help draft your complaint to the Consumer Financial Protection Bureau (CFPB):
*. Introduction
- Briefly explain the situation: funds mistakenly sent to a closed Uphold wallet.
*. Details of the Transaction
- Date and transaction ID.
- Proof of funds being in Uphold's possession.
*. Communication with Uphold
- Dates of communication and key points (e.g., your request for immediate action).
*. Claims
- No Custodial Right: Uphold holds funds erroneously sent to a closed account.
- Pattern of Negligence: Reference previous delays and repeated negligence.
*. Urgency
- Immediate action required and your warning about filing a complaint.
*. Conclusion
- State your request for resolution and the need for corrective action.
Would you like to be connected to local lawyers who can better assist you with your case?