Dog Boarding Dispute Resolution

Summary

If you have a dispute over dog boarding charges, gather all evidence of past coverage, including written and verbal confirmations. Write a formal dispute letter to the vet clinic, including your evidence and request reconsideration of the charges. Suggest mediation as a way to resolve the issue amicably. Consider seeking legal advice if the dispute remains unresolved.

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Back in October * I boarded my dog at my sister's vet clinic. I was informed, just like every time before, that his boarding would be covered under her. December *, I receive notice that I have to pay for the boarding. I informed the management that I was explicitly told that I did not have to pay for the boarding as it was covered under my sister. They are forcing me to pay. I only have documentation that it was covered every time before October and i believe their system showed it as well before it was changed.
Hi ****! To better understand your situation, could you clarify if you have any written or email communication from the vet clinic stating that the boarding would be covered under your sister? This could help in resolving the issue.
I have verbal confirmation when i dropped him off and then i written proof of it always being covered before.
Hi ****! Based on your situation, it sounds like you have some evidence that the boarding was supposed to be covered. Here are a few steps you can take:
*. Gather Evidence: Collect all written proof showing past coverage and any communications with the vet clinic.
*. Formal Dispute: Write a formal letter disputing the charges, including your evidence.
*. Mediation: Suggest mediation to resolve the dispute amicably.
Would you like more details on any of these steps?
yes
Case Rating: *
Sure, here are some more details on each step:
*. Gather Evidence:
- Collect all prior written documentation showing past boarding coverage.
- Note down any verbal confirmations, including dates and names of individuals you spoke with.
- Any texts or emails related to the boarding arrangements.
*. Formal Dispute:
- Write a formal dispute letter to the vet clinic management.
- Include all gathered evidence and a summary of your understanding based on past arrangements.
- Request a reconsideration of the charges and provide a reasonable deadline for a response.
*. Mediation:
- Suggest mediation as a way to resolve the issue without legal action.
- This can be a neutral ground where both parties can discuss and reach an agreement.
Would you like me to assist you in drafting a formal dispute letter?
yes
Case Rating: *
Sure, ****! Here's a basic template for your formal dispute letter:
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[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Veterinary Clinic Name]
[Clinic Address]
[City, State, ZIP Code]
Dear [Veterinary Clinic Management],
Subject: Dispute of Boarding Charges
I am writing to formally dispute the boarding charges for my dog, which I received in December *. When I boarded my dog in October *, I was informed, as in previous instances, that the boarding would be covered under my sister's arrangement with the clinic.
I have attached documentation showing that the boarding was consistently covered in the past. Additionally, I received verbal confirmation at the time of drop-off that the arrangement had not changed.
Therefore, I respectfully request that these charges be reconsidered and removed from my account. I would appreciate a response to this matter by [reasonable deadline].
Thank you for your attention to this matter.
Sincerely,
[Your Name]
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Would you like any more assistance with this, or is there anything else I can help you with?