Refund Denied By Store

Summary

If an online store refuses to refund your returned item, you can take several steps. First, document all communications and evidence. Contact the stores customer service for clarification. If unresolved, file a complaint with the Better Business Bureau (BBB) or the New York State Attorney General’s Office. You can also consider taking the matter to small claims court, which handles cases involving amounts up to $10,000 in New York City. The Federal Trade Commission (FTC) does not have a minimum amount for filing a complaint, so you can file regardless of the amount involved. If you did not use a credit card for the purchase, you cannot file a dispute with your credit card company.

Full Conversation

NYC

Thank you for providing your location. In New York City, you have consumer rights that protect you in online transactions. Here are some steps you can take:
- **Document Everything**: Keep records of all communications with the seller.
- **Dispute the Charge**: Contact your credit card company to dispute the charge.
- **File a Complaint**: You can file a complaint with the New York State Attorney General’s office or the Federal Trade Commission (FTC).
For further help:

New York State Attorney General’s Office

Phone: *-*-*-*
Website: https://ag.ny.gov/

Does the FTC has minimum amount of money for file a complaint?

No, the FTC does not have a minimum amount for filing a complaint. You can file a complaint regardless of the amount involved.
For more assistance:

Federal Trade Commission (FTC)

Phone: *-*-*-*
Website: www.ftc.gov

But I request the refund amount is $*.* in store credit.

Thank you for your follow-up. To address your concern about the refund in store credit, follow these steps:
- **Review Store Policy**: Check the store's return and refund policy concerning store credits.
- **Communicate Again**: Contact the store's customer service for clarification.
- **File a Complaint**: If unresolved, file a complaint with the New York State Attorney General’s Office or the FTC.
For assistance:

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: https://ag.ny.gov/

~Federal Trade Commission (FTC)
Phone: *-*-*-*
Website: www.ftc.gov

What if the online business not able to prove that the returned item was not match the original item?

To address your concern, here are some steps you can take if the online business cannot prove that the returned item did not match the original item:
- **Document Evidence**: Keep all receipts, shipping labels, and correspondence.
- **File a Dispute**: Contact your credit card company to dispute the charge.
- **Seek Legal Advice**: Consider consulting with a consumer protection attorney.
For further assistance:

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: https://ag.ny.gov/

~Federal Trade Commission (FTC)
Phone: *-*-*-*
Website: www.ftc.gov

Can i file a dispute with my credit card company for store credits refund?

Yes, you can file a dispute with your credit card company for a store credit refund. Here are the steps:
- **Contact Your Credit Card Company**: Explain the situation and provide documentation.
- **Provide Evidence**: Include all relevant receipts, communications, and store policies.
- **Follow Up**: Stay in touch with your credit card company for updates.
For further assistance:

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: [https://ag.ny.gov/](https://ag.ny.gov/)

~Federal Trade Commission (FTC)
Phone: *-*-*-*
Website: [www.ftc.gov](www.ftc.gov)

I used store credit to purchased item, how can I file a dispute with my credit card company?

To address your situation:
*. **Contact Your Credit Card Company**: Explain you used store credit for the purchase and provide documentation.
*. **Provide Evidence**: Include all relevant receipts, communications, and store policies.
*. **Follow Up**: Stay in touch with your credit card company for updates.
For further assistance:

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: [https://ag.ny.gov/](https://ag.ny.gov/)

~Federal Trade Commission (FTC)
Phone: *-*-*-*
Website: [www.ftc.gov](www.ftc.gov)

I was not using my credit card to purchased the item, how can i file a dispute with my credit card company?

If you did not use your credit card to purchase the item, you cannot file a dispute with your credit card company. Instead:
- **Contact the Store**: Try to resolve the issue directly with the store's customer service.
- **File a Complaint**: If unresolved, file a complaint with the New York State Attorney General's Office or the FTC.
For further assistance:

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: [https://ag.ny.gov/](https://ag.ny.gov/)

~Federal Trade Commission (FTC)
Phone: *-*-*-*
Website: [www.ftc.gov](www.ftc.gov)

Any other choices to do beside above options?

Certainly! Here are additional steps you can consider:
- **Contact Better Business Bureau (BBB)**: File a complaint with the BBB to seek resolution.
- **Small Claims Court**: Consider taking the matter to small claims court if the amount involved is within the court's limits.
For further assistance:

~Better Business Bureau (BBB)
Website: [www.bbb.org](https://www.bbb.org)

~New York City Small Claims Court
Website: [www.nycourts.gov/courts/nyc/smallclaims](https://www.nycourts.gov/courts/nyc/smallclaims)

What amount is the court's limits?

In New York City, the small claims court handles cases involving amounts up to $*,*.
For further assistance:

~New York City Small Claims Court
Website: [www.nycourts.gov/courts/nyc/smallclaims](https://www.nycourts.gov/courts/nyc/smallclaims)

What if the amount under $*?

In New York City, you can still file a claim in small claims court even if the amount is under $*. Additionally, consider these options:
- **Contact BBB**: File a complaint with the Better Business Bureau.
- **Consumer Protection**: Reach out to New York State Attorney General's Office.
For assistance:

~Better Business Bureau (BBB)
Website: [www.bbb.org](https://www.bbb.org)

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: [https://ag.ny.gov/](https://ag.ny.gov)

How to file a complaint to get my refund?

To file a complaint to get your refund in New York City, follow these steps:
*. **Contact the Store**: Attempt to resolve the issue directly with the store's customer service.
*. **File a Complaint with BBB**: Submit a complaint to the Better Business Bureau.

~Better Business Bureau (BBB)
Website: [www.bbb.org](https://www.bbb.org)
*. **File a Complaint with NY Attorney General**: Submit a complaint to the New York State Attorney General’s Office.

~New York State Attorney General’s Office
Phone: *-*-*-*
Website: [https://ag.ny.gov/](https://ag.ny.gov)
*. **Small Claims Court**: Consider filing a claim in small claims court if necessary.

~New York City Small Claims Court
Website: [www.nycourts.gov/courts/nyc/smallclaims](https://www.nycourts.gov/courts/nyc/smallclaims)
Would you like more details on any of these steps?

Yes

To help you further, here are more details on each step:
*. **Contact the Store**:
- Reach out to the store's customer service through phone or email.
- Explain your situation clearly and provide any documentation you have.
*. **File a Complaint with BBB**:
- Visit the Better Business Bureau website at [www.bbb.org](https://www.bbb.org).
- Follow the instructions to submit a consumer complaint.
*. **File a Complaint with NY Attorney General**:
- Call the New York State Attorney General’s Office at *-*-*-*.
- Visit [https://ag.ny.gov/](https://ag.ny.gov) and follow the instructions to file a complaint online.
*. **Small Claims Court**:
- Visit [www.nycourts.gov/courts/nyc/smallclaims](https://www.nycourts.gov/courts/nyc/smallclaims).
- Follow the guidelines for filing a small claims case.
Is there a specific step you need more information on?

Refund Denied By Store

Summary

Full Conversation

New York State Attorney General’s Office

Federal Trade Commission (FTC)

Related Chats