Epic Games Account Ban Review

Summary

If your Epic Games account is banned without explanation, review their Terms of Service and document all communications. Consider lodging a complaint with NSW Fair Trading if unresolved. If necessary, escalate to the NSW Civil and Administrative Tribunal for further action.

Full Conversation

Dear Epic Games Support Team, I hope this message finds you well. I am writing to formally request a review of the recent ban imposed on my Epic Games account (Epic Games username: EFGAETッൠಠఠ, associated email: fortnite_pro12345678@outlook.com). I was surprised to learn of this ban, especially considering that I did not receive any prior notification or explanation. As a loyal customer, I am seeking clarification on this matter and a resolution that reflects the commitment I have shown to Epic Games and its community. I have always taken great care to comply with Epic Games' Terms of Service and Community Guidelines. To date, I have spent a significant amount of money on in-game purchases and have consistently upheld the integrity of my account. Despite this, I received no communication—either by email or through my account—regarding the reason for the ban. The absence of any prior warning or explanation leaves me unable to address potential issues or misunderstandings. Given my history of responsible gameplay, I believe this ban may have been issued in error. Details of the Issue: Display Name: EFGAETッൠಠఠ Epic Games Username: EFGAETッൠಠఠ Account Email: fortnite_pro12345678@outlook.com Account ID: 2dc72d100a4744799ee52906a1370855 Details of the Issue: I was banned without prior notice, explanation, or any form of communication. Furthermore, I have not received any email or notification informing me of the ban's reasoning. Given my consistent adherence to the community guidelines and the amount of money I have invested into Epic Games products, I believe the ban may have been a mistake. I respectfully request that you review my case and provide an explanation for the ban, as well as a possible resolution. Request for Resolution: In light of the situation, I respectfully request that my account be unbanned, or at the very least, that I be provided with a clear explanation of the reason for the ban. If the issue relates to any misunderstandings or inadvertent errors, I am more than willing to resolve it promptly. I would also appreciate it if you could consider compensating for the frustration and inconvenience this issue has caused, especially given the lack of response or clarity from Epic Games so far. I trust that a thorough review of my account will reveal no grounds for this ban. I greatly value the time and money I have invested in Epic Games, and I am eager to continue enjoying your titles. Please feel free to contact me should you need any additional information or clarification. Below are my contact details for your convenience: Email: nicholas.tritsaris13@gmail.com Phone: +* Thank you for your attention to this matter. I look forward to your response and a swift resolution. Sincerely, **** ****
Hi ****,
I understand your frustration with the account ban from Epic Games. To provide you with the best legal information, could you clarify whether you have already contacted Epic Games' support directly and received any response? This will help me guide you better.
Looking forward to your response.
Best regards,
FreeLawChat
yes i have
Thank you for the clarification, ****. Here are some general steps you might consider:
- Review Epic Games' Terms of Service and Community Guidelines.
- Gather any evidence that supports your compliance with these guidelines.
- Follow up with Epic Games' support, referencing any previous correspondence.
- Consider seeking legal advice if you believe your consumer rights have been violated.
If you need further assistance, feel free to ask!
Today • *:* PM Dear Epic Games Support Team, I hope this message finds you well. I am writing to formally request a review of the recent ban imposed on my Epic Games account (Epic Games username: EFGAETッൠಠఠ, associated email: fortnite_pro12345678@outlook.com). I was surprised to learn of this ban, especially considering that I did not receive any prior notification or explanation. As a loyal customer, I am seeking clarification on this matter and a resolution that reflects the commitment I have shown to Epic Games and its community. I have always taken great care to comply with Epic Games' Terms of Service and Community Guidelines. To date, I have spent a significant amount of money on in-game purchases and have consistently upheld the integrity of my account. Despite this, I received no communication—either by email or through my account—regarding the reason for the ban. The absence of any prior warning or explanation leaves me unable to address potential issues or misunderstandings. Given my history of responsible gameplay, I believe this ban may have been issued in error. Details of the Issue: Display Name: EFGAETッൠಠఠ Epic Games Username: EFGAETッൠಠఠ Account Email: fortnite_pro12345678@outlook.com Account ID: 2dc72d100a4744799ee52906a1370855 Details of the Issue: I was banned without prior notice, explanation, or any form of communication. Furthermore, I have not received any email or notification informing me of the ban's reasoning. Given my consistent adherence to the community guidelines and the amount of money I have invested into Epic Games products, I believe the ban may have been a mistake. I respectfully request that you review my case and provide an explanation for the ban, as well as a possible resolution. Request for Resolution: In light of the situation, I respectfully request that my account be unbanned, or at the very least, that I be provided with a clear explanation of the reason for the ban. If the issue relates to any misunderstandings or inadvertent errors, I am more than willing to resolve it promptly. I would also appreciate it if you could consider compensating for the frustration and inconvenience this issue has caused, especially given the lack of response or clarity from Epic Games so far. I trust that a thorough review of my account will reveal no grounds for this ban. I greatly value the time and money I have invested in Epic Games, and I am eager to continue enjoying your titles. Please feel free to contact me should you need any additional information or clarification. Below are my contact details for your convenience: Email: nicholas.tritsaris13@gmail.com Phone: +* Thank you for your attention to this matter. I look forward to your response and a swift resolution. Sincerely, **** **** Sent • *:* PM Support Agent Support Agent joined • *:* PM Support Agent Hi ****! Support Agent • *:* PM hello Dear Epic Games Support Team, I hope this message finds you well. I am writing to formally request a review of the recent ban imposed on my Epic Games account (Epic Games username: EFGAETッൠಠఠ, associated email: fortnite_pro12345678@outlook.com). I was surprised to learn of this ban, especially considering that I did not receive any prior notification or explanation. As a loyal customer, I am seeking clarification on this matter and a resolution that reflects the commitment I have shown to Epic Games and its community. I have always taken great care to comply with Epic Games' Terms of Service and Community Guidelines. To date, I have spent a significant amount of money on in-game purchases and have consistently upheld the integrity of my account. Despite this, I received no communication—either by email or through my account—regarding the reason for the ban. The absence of any prior warning or explanation leaves me unable to address potential issues or misunderstandings. Given my history of responsible gameplay, I believe this ban may have been issued in error. Details of the Issue: Display Name: EFGAETッൠಠఠ Epic Games Username: EFGAETッൠಠఠ Account Email: fortnite_pro12345678@outlook.com Account ID: 2dc72d100a4744799ee52906a1370855 Details of the Issue: I was banned without prior notice, explanation, or any form of communication. Furthermore, I have not received any email or notification informing me of the ban's reasoning. Given my consistent adherence to the community guidelines and the amount of money I have invested into Epic Games products, I believe the ban may have been a mistake. I respectfully request that you review my case and provide an explanation for the ban, as well as a possible resolution. Request for Resolution: In light of the situation, I respectfully request that my account be unbanned, or at the very least, that I be provided with a clear explanation of the reason for the ban. If the issue relates to any misunderstandings or inadvertent errors, I am more than willing to resolve it promptly. I would also appreciate it if you could consider compensating for the frustration and inconvenience this issue has caused, especially given the lack of response or clarity from Epic Games so far. I trust that a thorough review of my account will reveal no grounds for this ban. I greatly value the time and money I have invested in Epic Games, and I am eager to continue enjoying your titles. Please feel free to contact me should you need any additional information or clarification. Below are my contact details for your convenience: Email: nicholas.tritsaris13@gmail.com Phone: +* Thank you for your attention to this matter. I look forward to your response and a swift resolution. Sincerely, **** **** Delivered • *:* PM Support Agent Hi, sorry to hear that your account was banned and would like to investigatte Support Agent • *:* PM yes Delivered • *:* PM Support Agent Okay. I pulled up the account, and as a result of my investigation, we've confirmed that your account has been permanently banned. We do understand that you would like to know more further information, is just to maintain the integrity of our security systems, this is the only information we can share regarding your case. This decision is final, and your case is now closed. Will there be anything else aside from this? Support Agent • *:* PM i wold like to know why i was banned Delivered • *:* PM I am afraid, I cannot disclose this information just to maintain the integrity of our security systems Support Agent Anything else? Support Agent • *:* PM
Hi ****,
I understand your frustration with the lack of transparency from Epic Games. Here are some steps you might consider:
- Review Epic Games' Terms of Service and Community Guidelines.
- Document all your communications with Epic Games.
- Consider lodging a complaint with the New South Wales Fair Trading.
Would you like more information on how to lodge a complaint?
how to lodge a complaint
Hi ****,
To lodge a complaint with NSW Fair Trading, follow these steps:
- Visit the NSW Fair Trading website.
- Click on "Lodge a Complaint".
- Fill out the online complaint form with detailed information about your issue.
- Attach any relevant documents and evidence.
- Submit the form.
If you need further assistance, feel free to ask!
i cant finde Lodge a Complaint button
Hi ****,
To lodge a complaint with NSW Fair Trading, follow these steps:
- Visit the NSW Fair Trading website.
- Click on "Resolve an issue".
- Select "Make a complaint".
- Follow the prompts to fill out the complaint form.
If you need further assistance, feel free to ask!
cant find that ether
Hi ****,
I understand it can be frustrating to navigate websites. Here's a more detailed guide:
- Visit the NSW Fair Trading website: [NSW Fair Trading](https://www.fairtrading.nsw.gov.au/)
- Click on "Resolve an issue" on the main menu.
- Select "Lodge a complaint."
- Follow the prompts to complete the online complaint form.
If you still encounter issues, please let me know!
it says this Let us help you Get help with your complaint or enquiry by choosing what issue you need help with. Products and services Make a complaint or enquiry about a product or service or find out more about reporting product safety concerns. east Housing and property Make a real estate, strata, rental, retirement village and residential land lease community complaint or enquiry east Building and renovating Contact Building Commission NSW if you have a building or renovation complaint or enquiry. east Travel Make a short term rental accommodation, holiday park or airline complaint or enquiry. east Vehicles Make an automotive complaint or enquiry involving a vehicle purchase, repair or maintenance related issue. east Entertainment services Make an entertainment or paintball complaint or enquiry. east Charitable fundraising, commercial agents or financial related entities Make a complaint or enquiry about charitable fundraising, commercial agents or a financial related entity. east Utilities Get help with your electricity, gas, water, telephone or internet related issue. east Government Contact the NSW Ombudsman if you have a complaint about council or NSW State Government Departments. east Associations and co-operatives Make a complaint or enquiry about an association or co-operative. east Community gaming, trade promotions and retail trading Make a complaint or enquiry about a community gaming activity, or retail trading.
Hi ****,
To lodge your complaint about Epic Games, you should select "Products and services" on the NSW Fair Trading website. Follow the prompts to complete the complaint form.
If you need further assistance, feel free to ask!
yep
Hi ****,
To lodge your complaint about Epic Games, please select "Products and services" on the NSW Fair Trading website and follow the prompts to fill out the complaint form. If you encounter any issues or need further assistance, feel free to ask!
and now it says How can we help you today Choose which product or service related matter you would like help with. Products, product safety or services Find out what you can do if you have a complaint or enquiry about a product or service including repairs, refunds, replacements or a product safety report. east Product recalls Find out what you should do if something you bought has been recalled due to safety concerns. east Business name registration Visit the Australian Securities and Investments Commission for details about business name registrations. east Legal industry Contact the Office of the NSW Legal Services Commissioner if you have an issue with a legal practitioner.
Hi ****,
Please select "Products, product safety or services" to proceed with lodging your complaint about Epic Games on the NSW Fair Trading website. Follow the prompts to fill out and submit the complaint form. If you need further assistance, feel free to ask!
now it says this Products or services and product safety Find out what you can do if you have a complaint or enquiry about a product or service including repairs, refunds, replacements or a product safety report. Listen On this page Buying products and services Product safety Talk it over Making a complaint How Fair Trading handles your complaint Ask a question info End of year reduced hours From Monday, * December * to Friday, * January *, we will be operating with reduced services. You may experience some delays if you lodge a complaint during this time. If you require urgent assistance or advice, please call us on * * *. Buying products and services Under Australian Consumer Law, most products and services bought in Australia come with automatic consumer guarantees that the product or service you purchased will work and do what you asked for. Find out more information on the topics below to better understand your rights: Repairs, replacements and refunds Guarantees, contracts and warranties Buying products Buying services Product safety You have the right to expect that any goods you buy are safe, including: electrical goods gas appliances general products. The Australian Consumer Law requires safety standards to be met before certain goods are sold. These standards include: the way the goods are made what they contain how they work the tests they need to pass, or any warnings or instructions to be included with the goods. Talk it over If something goes wrong and you have an issue with a product you have purchased, we have some tips on how you can amicably resolve the issue. Suggest a resolution to your problem It is important that you calmly, clearly, and logically explain your problem. Discuss ways in which the business can resolve your problem. You should also listen to any possible solutions from the business as well. This could result in a mutually agreeable outcome. Things to remember After you have contacted the business about your problem remember to: give them a reasonable timeframe to resolve the problem give your contact details to the other party be polite and professional. If you have resolved an issue that relates to the safety of a product or service, you should: let the supplier know about the issue report the issue to NSW Fair Trading by calling * * * report the matter to Product Safety Australia. By law you must report any electrical accident where medical treatment is required. Call your electricity provider or contact Fair Trading on * * * Making a complaint When making a complaint about products or services, you should include: copies of any receipts or proof of purchase copies of any reports you may have that indicate a product or service has failed copies of any correspondence with the business, where you have tried to resolve the dispute copies of any other relevant documents. How Fair Trading handles your complaint Find out how we can help with your matter by visiting our general complaint handling page. Your complaint will be reviewed to find the most appropriate resolution. This may include: providing you with information to help resolve your complaint recording the complaint issues to assist in future compliance programs, or contacting the other party to try and resolve the dispute. Online complaint form If you cannot resolve your matter, submit your complaint by using our form. By mail NSW Fair Trading PO Box * Parramatta NSW * Ask a question If you are unable to find the information you need, you can call us on * * * between *:30am to 5pm on Monday to Friday. You can also use our form to make an enquiry. Related topics Automotive complaints and enquiries Banks, financial service providers and insurance complaints and enquiries Products and services Product safety Product recalls Commercial agents Business name registrations Legal industry download Download as PDF print Print this page share Share this page This page is managed by
Hi ****,
To lodge your complaint, follow these final steps:
*. Scroll down to "Making a complaint."
*. Click on "submit your complaint by using our form."
*. Fill out the online form with detailed information and attach relevant documents.
If you encounter any issues, feel free to ask!
Have you lodged a claim with a Tribunal or a Court regarding this matter?
Hi ****,
Have you lodged a claim with a Tribunal or a Court regarding this matter? If not, you may consider doing so if your complaint with NSW Fair Trading does not resolve your issue. Let me know if you need information on how to proceed with lodging a claim.
no
Since you haven't lodged a claim with a Tribunal or Court, you might consider taking the following steps:
- **File a complaint with the NSW Civil and Administrative Tribunal (NCAT):**
- Visit the [NCAT website](https://www.ncat.nsw.gov.au/).
- Click on "Consumer and Commercial Division."
- Follow the prompts to lodge a complaint.
If you need further assistance, feel free to ask!
Tell us about your complaint - max. * characters (required)
Hi ****,
To assist with your complaint about Epic Games, follow these steps for the NSW Civil and Administrative Tribunal (NCAT):
- Visit the [NCAT website](https://www.ncat.nsw.gov.au/)
- Click on "Consumer and Commercial Division"
- Follow the prompts to lodge a complaint
If you need further assistance, feel free to ask!
Date of Supply (dd/mm/yyyy)
Hi ****,
For the "Date of Supply" field, please provide the date when you last made a purchase or engaged with any service from Epic Games. This date helps to clarify the timeline of your complaint.
If you need further assistance, feel free to ask!
how to do this General Complaint - Business/ Trader Details Business / Trader Name (required) EPIC GAMES AUSTRALIA PTY LTD Proprietor/Manager ABN/ACN * * Licence Number Address Line * Address Line * Town/ Suburb State Nor Postcode Country Australia Phone Number (eg *) Email address Website address
Hi ****,
Here is how you should fill out the "General Complaint - Business/Trader Details":
- **Business / Trader Name (required):** EPIC GAMES AUSTRALIA PTY LTD
- **Proprietor/Manager:** [Leave blank if unknown]
- **ABN/ACN:** *
- **Licence Number:** [Leave blank if unknown]
- **Address Line *:** [Leave blank if unknown]
- **Address Line *:** [Leave blank if unknown]
- **Town/Suburb:** [Leave blank if unknown]
- **State:** NSW
- **Postcode:** [Leave blank if unknown]
- **Country:** Australia
- **Phone Number:** [Leave blank if unknown]
- **Email address:** [Leave blank if unknown]
- **Website address:** [Leave blank if unknown]
If you need further assistance, feel free to ask!
thany you the complaint has been submitted
You're welcome, ****! I'm glad to hear that the complaint has been submitted. If you have any further legal questions or need additional assistance in the future, feel free to reach out. Have a great day!
bye
Goodbye, ****! If you need any further assistance in the future, don't hesitate to reach out. Have a great day!
you to
Thank you, ****! Have a great day, and feel free to reach out if you need any more assistance in the future. Goodbye!
bye bye bye'
Goodbye, ****! If you need any further assistance in the future, don't hesitate to reach out. Have a great day!