Summary
The users belongings were auctioned by Public Storage despite being told they were caught up until July. They received an email about the auction but it didnt state the amount owed or the time to pay. They attempted to contact Public Storage after receiving the auction notice but were given an incorrect number and sent to voicemail. They have screenshots documenting their attempts to contact Public Storage. They may have a case under the Arizona Self-Service Storage Facility Act which requires a 14-day notice before auction and clear terms about late payments and auctions.Full Conversation
Arizona
Did you receive any written notice about the auction from Public Storage before your belongings were sold?
I did, thats why we went into the store and the lady at the front desk had said that someone hacked into their system and was sending notices out like this to collect money
Did you have any written agreement with Public Storage about the terms of your storage rental?
In Arizona, storage facilities must provide written notice before auctioning items.
Only by email but it never started how much was owed or how ling we had to pay
What was the date of the email agreement and did it mention any terms about late payments or auctions?
In Arizona, storage facilities must:
- Provide written notice before auctioning items
- Clearly state terms of late payments and auctions in the agreement.
There was no written letter or anything
Did you keep any record of your conversation with the Public Storage representative who assured you that you were caught up until July?
No i had talked to her in person at the store. If anything the conversation is on their vidoes cameras
Did you request the video footage from Public Storage as evidence of your conversation? In Arizona, video evidence can be used in court if it's relevant and authentic.
No
Did you pay any late fees or penalties to Public Storage after your conversation with the representative?
No
Did you contact Public Storage after discovering your belongings were sold?
Yes and i was told that there was a 50 day delinquency when the woman at the front counter told us that we were caught up until July *
What was the response from Public Storage when you contacted them about the *-day delinquency and the sale of your belongings?
They said it was sold already and there was nothing thay they could do but we have to pay off the rest of the account
Have you considered seeking legal advice or representation to dispute this matter with Public Storage?
In Arizona, you may have rights under the Self-Service Storage Facility Act.
Yes
What was the date of the auction and when were you notified about it?
In Arizona, the Self-Service Storage Facility Act requires a *-day notice before auction.
*-*-* and i was notified this morning. I got an email 5 days ago saying it was going to auction
Did you respond to the email or take any action after receiving the auction notice 5 days ago? In Arizona, the Self-Service Storage Facility Act requires a *-day notice before auction.
Yes i had called public storage and was given a number for customer service but when i called it was an emergency number for health alert. When i trued to call back they had sent me straight to voicemail
Do i have a case
Based on the information provided, it seems you might have a case. Did you document your attempts to contact Public Storage after receiving the auction notice?
Yes
What was the content of your documentation when you attempted to contact Public Storage after receiving the auction notice?
Screenshoys
What do these screenshots show?
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