Defective Printer Consumer Rights

Summary

In New Jersey, consumers are protected under the Consumer Fraud Act for defective products, allowing for repair, replacement, or refund. If a replacement is also defective, a refund may be warranted. Document all communications and consider filing a complaint with the Division of Consumer Affairs. For disability-related issues, request reasonable accommodations under the ADA from HP and FedEx. If needed, file a complaint with the U.S. Department of Justice for ADA violations.

Full Conversation

yes, they sent me a replacement which was delivered in a damaged Fed Ex box, and due to my disabilities I can not open
It sounds frustrating to receive a damaged replacement. In this case, you might consider:
- Contacting HP again to report the issue and request assistance or a further replacement.
- Notifying FedEx about the damaged delivery.
- Seeking help from a friend or neighbor to inspect the package.
Would you like more detailed guidance or contact information for filing a formal complaint?
I asked HP for a refund of the printer but they insisted on a replacement
It seems like you're in a tricky situation. In New Jersey, if a replacement is also defective, you might be entitled to a refund under the New Jersey Consumer Fraud Act. Would you like more information on how to file a formal complaint with the Division of Consumer Affairs?
Yes
Case Rating: *
For filing a formal complaint with the New Jersey Division of Consumer Affairs, you can visit their website or contact them directly. Document all communications with HP and FedEx regarding the issue. If you need further assistance, let me know, and I can guide you through the process.
I can not lift anything heavy and do not have anyone to help me, so I have not opened the damaged box and requested a full refund
Case Rating: *
It seems like you have a valid consumer issue, but it might not require legal representation at this point. You can file a complaint with the New Jersey Division of Consumer Affairs. If you need further assistance, let me know, and I can guide you through the process.
What about the ADA, or disability rights
Case Rating: *
Under the Americans with Disabilities Act (ADA), you have the right to request reasonable accommodations due to your disability, such as assistance in handling heavy items. You may consider:
- Contacting HP to explain your need for assistance due to your disability.
- Requesting accommodations from FedEx for package handling.
If you need more specific guidance or contact details, feel free to ask!
Yes need specific guidance
Case Rating: *
For specific guidance regarding ADA and disability rights, consider these steps:
- Contact HP and explain your need for reasonable accommodations due to your disability.
- Request assistance from FedEx for handling the package.
- Document all communications and responses.
If needed, you can file a complaint with the U.S. Department of Justice regarding ADA violations. Would you like further assistance with this process?
yes
Case Rating: *
It seems like you're dealing with both consumer rights and disability rights issues. Here are some steps and contact information for further assistance:
- HP: Contact them to explain your need for assistance due to your disability and request a full refund.
- FedEx: Request accommodations for handling the package.
- Department of Justice: Consider filing a complaint regarding ADA violations.
For filing a formal complaint with the U.S. Department of Justice, you can visit their website to find contact information and instructions. If you need more help with this process, please let me know!