Cruise Refund Dispute Resolution

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used a travel agency for a cruise to Alaska final payment of *.* has not been returned
What was the reason given by the travel agency for not returning your final payment?
according to him he has been working with the cruise line and now he filed for the insurance and waiting for the right time to file the claim?
Did you sign any contract or agreement with the travel agency that outlines the terms of refund?
no
What is the name and location of the travel agency?
DelMar Odyssey
What is the location of DelMar Odyssey?
no physical address but has * email addresses AE.DELMARODYSSEY@yahoo.com
Do you have any written communication with the travel agency regarding your refund?
yes multiple saved on my phone of the numerous time he stated he would be paying us back
yes multiple on my phone emails
yes
What is the content of these emails regarding your refund?
that he was working on getting us a full refund
refund
What is the timeline of these events and when was the last communication you had with the travel agency about the refund?
Sept * * May * *
What was the date of your planned cruise?
Aug *
What state are you currently residing in? This will help me provide you with the most accurate legal information.
Texas
What steps have you taken so far to recover your money?
none at this time we have been waiting for our refund the gentleman keeps telling us it’s almost time for the refund
none
What is the name of the cruise line company?
Royal Carribean
Royal Carribean
Have you contacted Royal Caribbean directly about this issue?
yes they said we need to speak to the travel agent
What was Royal Caribbean's exact response when you contacted them about this issue?
they explai
What exactly did Royal Caribbean explain to you regarding your issue?
ned that since we booked with agency the agency was who we need to speak too
What was the response of the travel agency when you contacted them about the refund after speaking with Royal Caribbean?
That he would call and get it al sorted out
What was the last date of communication with the travel agency?
MAY *, *
What was the outcome of the last communication with the travel agency on May *, *?
it is coming along I am closely looking at the cancel date
What is the cancellation date you are referring to?
my understanding is a rebook with insurance and then he would cancel and get the refund this way
What is the exact date of the cancellation policy mentioned by the travel agency?
this conversation was on June * *
What is the exact date of the cancellation according to the rebooking policy mentioned by the travel agency?
he did not mention the exact date just that he did not want us to worry we would be getting a full refund
What is the cancellation policy of the insurance company that the travel agency is working with?
To be honest we have never actually received the name of the insurance he is referring to
Have you tried contacting the insurance company directly to inquire about the cancellation policy?
have no idea the name of the insurance company at one point I called royal directly again was told since I booked with this agency there was not much they could do
Do you have any proof of payment to the travel agency for the cruise?
yes we have the payment paper work with the amount and the name of the agency
What is the mode of payment you used to pay the travel agency?
we used a debit card
Have you contacted your bank to dispute the transaction? They may be able to assist you in recovering your funds.
no at the time we were going on vacation this trip changed * times due to Covid but each time he assured us that we just had to change ships and we could still go on vacation even after we asked for a refund
Have you considered filing a complaint with the Texas Attorney General's Office or the Better Business Bureau? They might be able to assist you in this matter.
no this is why we are look for help we have no idea what to do we fear that our money is already lost
Have you considered contacting a lawyer to help you recover your funds?
well we thought about s,
What stopped you from seeking legal help?
The hope he would keep his word or worse he would stop taking our calls
Have you considered filing a complaint with the Federal Trade Commission (FTC) for fraudulent business practices?
no but this is good information due to not know our legal rights
What is the total amount you paid to the travel agency for the cruise?

In Texas, you can file a complaint with the Texas Attorney General's Office or the Better Business Bureau.
*.*
Have you considered filing a chargeback with your bank for the transaction? This could potentially help you recover your funds.
no can we do that.
Yes, you can file a chargeback with your bank. It's a process where the bank reverses the transaction, returning your money. However, there are time limits and conditions, so contact your bank immediately.