Gas And Electricity Contracts

Summary

If you didnt receive contract details for your gas and electricity account, contact the provider for clarification. If unresolved, escalate to the ombudsman services. If misled, request contract termination.

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I opened account with gas and electricity but didt get contract details
Hey ****! Did you receive any kind of confirmation when you opened the account, like an email or letter?
no
Hey ****! You should contact the gas and electricity provider directly to request the contract details. It's important to have all the necessary information regarding your account. If they don't provide the information, you can escalate the matter to the Ombudsman Services.
i did, they send it after 4 days and only for gas
Case Rating: *
It looks like you received the contract details for gas but not for electricity. You may want to follow up with the provider again specifically for the electricity contract. If they still don't provide it, consider escalating the matter to the Ombudsman Services.
Would you like more information on how to escalate the complaint?
i wasnt aware about contract details because i was moving to different supplier and that was just temporary account to pay for my usage after i moved in. Offer was unclear for me via phone so i asked for details in writing
Case Rating: *
You should follow up with the provider to get the electricity contract details in writing. If the offer was unclear over the phone and you've already moved to a different supplier, it's important to clarify any outstanding issues with your temporary account.
Would you like more information on escalating your complaint to the Ombudsman Services?
i got bill before contract and only amount to pay but no bill breakdown
Case Rating: *
It sounds like you are dealing with an issue where the bill you received lacks a breakdown of charges. Here are some steps you can take:
- Contact the provider and request a detailed breakdown of the bill.
- If they fail to provide this, escalate the issue to the Ombudsman Services.
Would you like more information on how to escalate the complaint to the Ombudsman Services?
i did, they sent file but file is broken
Case Rating: *
It looks like you've taken the right steps by contacting the provider and requesting the necessary information. Since the file they sent is broken, you should request a functional copy of the file. If they are not responsive, you can escalate this issue to the Ombudsman Services.
Would you like more information on how to escalate the complaint to the Ombudsman Services?
i found out after seeing contract that there are all possible fees that fits my situation and i belive there was a better offer
Case Rating: *
It sounds like you might have been misled or not provided with full information initially. You could consider the following steps:
- Review the contract thoroughly to understand all fees.
- Compare the contract with other offers to see if there was indeed a better offer.
- Raise a complaint with the provider if you feel misled.
- If unresolved, you can escalate the matter to the Ombudsman Services.
Would you like more information on how to escalate the complaint?
if i marked that i am not sure did i understand correctly what their advisor said and asked for copy of details in writing but didnt get it, can i ask to dismiss that contract and sign new one?
Case Rating: *
You can ask to dismiss the contract and sign a new one if you were misled or did not receive the necessary contract details. Here are some steps you can take:
- Contact the provider and explain the issue.
- Request to terminate the current contract due to lack of information.
- If they refuse, escalate the matter to the Ombudsman Services.
Would you like more information on how to escalate the complaint?
I know everything for now, thank you
Case Rating: *
It seems like you have a good understanding of the steps you need to take to resolve your issue with the gas and electricity provider. If you need further assistance in the future, feel free to reach out. Have a great day!