Summary
If you bought electronics from a Brazilian seller and they arrived damaged, you can take several steps to resolve the issue. First, review the sellers terms and conditions to understand your rights. Contact the seller to request reopening the support ticket. If you paid by credit card, consider a chargeback. You can also file a complaint with the Michigan Attorney General or the Better Business Bureau (BBB) to pressure the seller. If the claim is under $6,500, small claims court is an option. Informing the seller of your intent to report them to the BBB is not harassment or extortion.Full Conversation
i bought a electronic from a brazil individual seller and the equipment arrived broken and warped
I'm sorry to hear about your situation. To better assist you, can you please let me know if you have already contacted the seller to request a refund or replacement?
i have contacted them and they only offered me a guarantee which i did not respond to quick enough and they closed my support ticket, their terms said support would reach out to me but never did
I'm sorry about your situation. Here are some steps you can take:
- Review the seller's terms and conditions to understand your rights.
- Contact the seller again to explain the situation and request they reopen the support ticket.
- If you paid using a credit card, consider contacting your credit card company for a chargeback.
Would you like information on how to escalate the issue further?
yes, they have been playing coy with me over 2 years
I'm sorry to hear about the ongoing issue. Here are some steps to escalate the matter:
- **File a complaint with the Michigan Attorney General**: You can file a consumer complaint online.
- **Report to the Better Business Bureau (BBB)**: This can pressure the seller to resolve the issue.
- **Small Claims Court**: If the amount is within the small claims limit, you can consider this option.
Would you like details on how to proceed with any of these options?
how much is small claims court limit?
In Michigan, the small claims court limit is $*,*. This means you can sue for any amount up to $*,* in small claims court.
how would reporting them to the bbb help me?
Reporting to the BBB can help you by:
- Publicly documenting your complaint, which can pressure the seller to resolve the issue.
- Allowing the BBB to mediate between you and the seller to reach a resolution.
- Warning other potential buyers about the seller's practices.
Would you like more information on how to file a complaint with the BBB?
yes i would
To file a complaint with the Better Business Bureau (BBB):
*. Visit the BBB website: [BBB Complaint Form](https://www.bbb.org/consumer-complaints/file-a-complaint/get-started).
*. Provide details about the seller, your purchase, and the issue.
*. Submit your complaint and wait for the BBB to mediate.
Would you like more information on any other steps?
do they have to be a business to report them?
No, you do not have to be a business to report them. As a consumer, you can file a complaint with the BBB against an individual seller. This helps document your issue and may encourage the seller to resolve the matter.
Would you like more information on another step?
is it harassment or extortion if i give them a fair warning that i will report them to BBB
It is neither harassment nor extortion to inform the seller that you will report them to the BBB if they do not resolve your issue. This is a legitimate way to seek resolution and exert pressure for fair treatment.
Would you like more details on any other legal steps?
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