Furnace Repair Dispute Resolution

Summary

If a furnace repair does not resolve the issue, Wisconsin residents may have recourse under consumer protection laws. Document all communications and receipts, and attempt to resolve the issue with the companys management. If unsuccessful, file a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) either online or by mail.

Full Conversation

My furnace was making noise. I paid a company to diagnose issue and replace blower motor. The noise is still there. Company refuses to do anything. Do I have recourse to get reimbursed for the cost of the repair?
Hi ****,
I'm sorry to hear about your situation. In Wisconsin, you may have recourse under consumer protection laws. Here are some steps you can consider:
- Document all communications and receipts.
- Send a written complaint to the company.
- File a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP).
Have you already tried discussing the issue with the company's management?
No, that is next.
Hi ****,
It's a good step to discuss the issue with the company's management first. If that doesn't resolve the issue, consider the following steps:
- Document all communications and receipts.
- Send a formal written complaint to the company.
- File a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP).
Would you like more details on how to file a complaint with DATCP?
yes
Hi ****,
Here are the steps to file a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP):
*. **Document Everything**: Keep all receipts, communications, and any other relevant documents.
*. **File a Complaint Online**: Visit the DATCP website and complete the online complaint form.
*. **Submit by Mail**: You can also download a complaint form from the DATCP website and mail it to them.
For more details, visit the DATCP website: [DATCP Consumer Protection](https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx)
thank you
You're welcome, ****! If you need further assistance or have any more questions, feel free to ask. Good luck with resolving your issue.