Defective Pellet Stove Complaint

Summary

Michigans Consumer Protection Act may entitle you to a refund or replacement for a defective pellet stove. The company must not misrepresent product characteristics. Contact the Michigan Attorney Generals Consumer Protection Division for further assistance.

Full Conversation

I bought a pellet stove from Tractor Supply and it doesn't work half the time! I've called the main company to try to get help and they say they'll call back and never do! I like in Michigan its been getting below *, thats just not exceptable!
Hello Kelly, I understand your frustration. Michigan has laws to protect consumers like you. One of them is the "Michigan Consumer Protection Act" which may apply to your situation.
- You may have a right to a refund or replacement if the product is defective and the company failed to correct it.
- The company must not misrepresent the characteristics of their products.
You can contact the Michigan Attorney General's Consumer Protection Division for further assistance.
Thank you
You're welcome, Kelly. If you need further assistance or have more questions, feel free to ask. Stay warm and safe!
Thank you I sure hope too!
It sounds like you've taken the right steps so far. Are there any other questions or concerns about your situation that you'd like me to address? For instance, do you need contact information for the Michigan Attorney General's Consumer Protection Division?
Yes please
Sure, Kelly! Please go ahead with your additional questions or concerns.
Oh no im good sorry about that
No problem at all, Kelly. If you ever have more questions or need further legal guidance, don't hesitate to reach out. Stay warm and take care!
Thank you
It seems like you're satisfied with the information provided, Kelly. If you have further questions in the future or need more legal advice, please don't hesitate to contact us again. Stay warm and safe!