Telecom Contract Misrepresentation Solutions

Summary

Misrepresentation in telecom contracts can involve unclear terms or undisclosed finance agreements. Reviewing the contract for misrepresentation or unfair terms is crucial. The consumer rights act 2015 may offer protection if terms were not transparent. Contacting the ombudsman for communications can help resolve disputes. Consulting a solicitor can assist in assessing potential compensation claims.

Full Conversation

I believe my business has been missold telecoms
Misselling can be a serious issue. It's important to gather all relevant documents, such as contracts and communications, to review the terms and any discrepancies. Have you attempted to resolve the issue directly with the telecom company?
yes
It's good that you've already tried resolving it directly. If that hasn't worked, you might consider:
- Reviewing your contract for misrepresentation or unfair terms.
- Contacting the Ombudsman for Communications if the company is unresponsive.
- Seeking legal advice for potential compensation.
Would you like to know more about any of these options?
yes
Case Rating: *
These options can be explored further:
- Reviewing Contract: Check for any inconsistencies, misrepresentations, or unfair terms that may indicate mis-selling.
- Ombudsman for Communications: They can help resolve disputes between you and the telecom company.
- Legal Advice: Consider consulting a solicitor for potential compensation claims.
Would you like more details on contacting the Ombudsman or finding legal advice?
i was not informed that it would include a finance deal. it says in the contract "B3 agrees with Boydons that the equipment specified above shall be rented to you by B3 or a third party finance provider." It also mentions cancellation fees but only in very small print, that I was not made aware of by the sales rep
Case Rating: *
It sounds like you might be dealing with a case of misrepresentation, especially if critical details were not clearly communicated.
- Consider reviewing the entire contract for any unclear terms.
- The Consumer Rights Act * might offer protection if the terms were unfair or not transparent.
Would you like more details on contacting the Ombudsman or finding legal advice?
The finance agreement was signed * weeks after the contract was signed
Case Rating: *
It seems you have a potential case for misrepresentation or unfair terms. Since the finance agreement was signed later, there might be grounds to argue that the terms were not fully explained initially. Would you like more details on contacting the Ombudsman or finding legal advice?
yes please
Case Rating: *
Here’s how you can proceed:
- Ombudsman for Communications: They can help resolve disputes. Visit their website or contact them for assistance.
- Legal Advice: Consider consulting a solicitor to assess potential compensation claims and further action.
Would you like specific contact details or guidance on finding a solicitor?