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Faulty Laptop Complaint Resolution
Summary
The consumer is experiencing significant anxiety due to faulty laptops purchased online through a BNPL arrangement. They feel let down by the retailer and manufacturer, as the devices were returned in worse condition after inspection. The consumer seeks a fair resolution, including compensation for distress caused by the prolonged dispute and inadequate support. They request the investigators understanding and assistance in resolving the matter fairly.Full Conversation
He forgot to add these facts please add * paragraphs am about yo add below to reply to fos in ways above
Certainly! Please share the additional facts you'd like to include, and I can help incorporate them into a polite and simple reply for the FOS investigator.
Dear Abdul Mutallib,
Thank you for your email and for taking on the role of investigator for my case. I appreciate your summary of the situation but I would like to add a few important details to you omitted in your email of the summary of my complaint.
While your summary correctly covers the faults and purchase details, I would like to amend it to include my previous request for £* in compensation for the significant distress and inconvenience caused by this prolonged dispute, the lack of support from the retailer, and the unreasonable demands from the lender. Additionally, I confirm that it is correct to keep me as the sole complainant on this case.
Thank you for your time and assistance in resolving this matter.
Here’s a polite and simple reply incorporating the additional facts:
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. Your understanding is mostly correct, but I’d like to add a few details for clarity.
Firstly, I had previously requested £* in compensation for the distress and inconvenience caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
Secondly, I also confirm that it is correct to keep me as the sole complainant on this case.
I appreciate your efforts and assistance in resolving this matter. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. Your understanding is mostly correct, but I’d like to add a few details for clarity.
Firstly, I had previously requested £* in compensation for the distress and inconvenience caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
Secondly, I also confirm that it is correct to keep me as the sole complainant on this case.
I appreciate your efforts and assistance in resolving this matter. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
While your summary is accurate, I’d like to add the following details for clarity: exclusive of wha
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage( suggesting poor build quality or mishandling(visible chip on the USB-C port that was not present when I sent it. )This suggests the hardware was either inherently flimsy or damaged during the inspection process, for which the creditor is jointly liable under Section *.The appearance of a new, visible chip on the USB-C port following the manufacturer's assessment has fundamentally altered the physical evidence, thereby compromising any "independent" assessment NewDay might rely on and making it impossible for a fair technical report to be conducted now
*. AO.com offered half a refund, (*% retention) acknowledging an issue but not fully resolving it.
*
Certainly! Here's a polite and simple reply incorporating the additional details:
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. Your understanding is mostly correct, but I’d like to add further details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage (a visible chip on the USB-C port that wasn’t present when sent). This suggests poor build quality or mishandling, making a fair technical report impossible and holding the creditor jointly liable under Section *.
*. AO.com offered only a *% refund, acknowledging an issue but not fully resolving it.
*. I had also previously requested £* in compensation for distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
I appreciate your efforts and assistance in resolving this matter. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. Your understanding is mostly correct, but I’d like to add further details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage (a visible chip on the USB-C port that wasn’t present when sent). This suggests poor build quality or mishandling, making a fair technical report impossible and holding the creditor jointly liable under Section *.
*. AO.com offered only a *% refund, acknowledging an issue but not fully resolving it.
*. I had also previously requested £* in compensation for distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
I appreciate your efforts and assistance in resolving this matter. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
5Additionally, I aldo sought previously requesting £* in compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands.I also confirm I wish to remain the sole complainant in this matter. Thank you again for your time and assistance in helping me seek a fair resolution.
**Kind regards
Here’s a polite and concise reply incorporating the additional details:
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. While your summary is mostly correct, I’d like to clarify and add some key details.
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with additional damage (visible chip on the USB-C port), compromising a fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
Additionally, I had requested £* compensation for the distress caused by the retailer’s lack of support and the lender’s demands. I also confirm that I wish to remain the sole complainant.
Thank you for your efforts in resolving this matter. Please proceed based on these updates, and let me know if further clarification is needed.
Kind regards,
[Your Name]
---
---
Dear Abdul Mutallib,
Thank you for summarising my complaint. While your summary is mostly correct, I’d like to clarify and add some key details.
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with additional damage (visible chip on the USB-C port), compromising a fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
Additionally, I had requested £* compensation for the distress caused by the retailer’s lack of support and the lender’s demands. I also confirm that I wish to remain the sole complainant.
Thank you for your efforts in resolving this matter. Please proceed based on these updates, and let me know if further clarification is needed.
Kind regards,
[Your Name]
---
Kindly rerwritr to make flow short poliye adding all facts to fos invesigator Dear Abdul Mutallib,
Thank you for your email and for taking on the role of investigator for my case. Thank you for summarising my complaint. Thank you for summarising my complaint. Your understanding is correct – I am unhappy with NewDay declining my Section * claim regarding the faulty laptops.I appreciate your summary of the situation. While your summary is mostly correct, I’d like to clarify and add some key details.
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with additional damage (visible chip on the USB-C port), compromising a fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
Here’s a concise and polite revised reply incorporating all the key facts:
---
Dear Abdul Mutallib,
Thank you for your email and for summarising my complaint. Your understanding is mostly correct, but I’d like to clarify and add some key points:
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with new damage (a visible chip on the USB-C port), compromising fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops failed similarly, indicating a design flaw rather than accidental damage.
Additionally, I had requested £* compensation for distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands. I also confirm I wish to remain the sole complainant.
Thank you for your efforts. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
---
Dear Abdul Mutallib,
Thank you for your email and for summarising my complaint. Your understanding is mostly correct, but I’d like to clarify and add some key points:
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with new damage (a visible chip on the USB-C port), compromising fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops failed similarly, indicating a design flaw rather than accidental damage.
Additionally, I had requested £* compensation for distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands. I also confirm I wish to remain the sole complainant.
Thank you for your efforts. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
Additionally, I had requested £* compensation for the distress caused by the retailer’s lack of support and the lender’s demands. I also confirm that I wish to remain the sole complainant.I am writing to you as a consumer who feels deeply let down and distressed by this ongoing ordeal. I purchased these * laptops in good faith to be reliable tools, yet I have been left with non-functional devices and a mounting financial burden that is causing me significant anxiety. It is disheartening to be passed between the retailer and the manufacturer, only to have the * said laptops returned in a worse physical state than when they were sent for inspection
Here’s a concise and polite revised reply incorporating all the key facts:
---
Dear Abdul Mutallib,
Thank you for your email and for summarising my complaint. While your understanding is mostly correct, I’d like to clarify and add the following points:
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with new damage (a visible chip on the USB-C port), compromising fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops failed similarly, likely due to a design flaw rather than accidental damage.
*. I had requested £* compensation for the distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
*. I confirm I wish to remain the sole complainant in this matter.
This ongoing ordeal has caused significant distress and financial anxiety, as the laptops were purchased in good faith but remain non-functional. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
---
Dear Abdul Mutallib,
Thank you for your email and for summarising my complaint. While your understanding is mostly correct, I’d like to clarify and add the following points:
*. The faults occurred within six months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with new damage (a visible chip on the USB-C port), compromising fair independent assessment.
*. AO.com offered a partial refund (*%), acknowledging an issue but not fully resolving it.
*. Both laptops failed similarly, likely due to a design flaw rather than accidental damage.
*. I had requested £* compensation for the distress caused by the prolonged dispute, inadequate retailer support, and unreasonable lender demands.
*. I confirm I wish to remain the sole complainant in this matter.
This ongoing ordeal has caused significant distress and financial anxiety, as the laptops were purchased in good faith but remain non-functional. Please proceed with the investigation based on these updates. Let me know if further clarification is needed.
Kind regards,
[Your Name]
---
Can you make the introduction more polite and not too direct and everythong in laymans language including qll fqcts extrem3ly poilte appeal to pitu of fos investigator
Certainly! Below is a revised, polite, and empathetic version of the reply in layman’s language:
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Dear Abdul Mutallib,
Thank you so much for your email and for summarising my complaint. I truly appreciate the time and effort you’re putting into helping me with this matter. While your understanding is mostly correct, I’d like to provide a few additional details to ensure everything is clear:
*. The faults with the laptops appeared within six months of purchase, meaning AO/NewDay is required to prove they were fault-free at the time of sale.
*. When Asus returned one of the laptops, it had new damage (a visible chip on the USB-C port), which was not present before. This raises concerns about mishandling and makes a fair independent assessment impossible.
*. AO.com acknowledged the issue by offering a partial refund (*%), but this doesn’t fully resolve the problem.
*. Both laptops failed in the same way, which suggests a design flaw rather than accidental damage.
*. I had also previously requested £* compensation for the distress caused by this prolonged dispute, inadequate support from the retailer, and unreasonable demands from the lender.
*. I confirm that I wish to remain the sole complainant in
---
Dear Abdul Mutallib,
Thank you so much for your email and for summarising my complaint. I truly appreciate the time and effort you’re putting into helping me with this matter. While your understanding is mostly correct, I’d like to provide a few additional details to ensure everything is clear:
*. The faults with the laptops appeared within six months of purchase, meaning AO/NewDay is required to prove they were fault-free at the time of sale.
*. When Asus returned one of the laptops, it had new damage (a visible chip on the USB-C port), which was not present before. This raises concerns about mishandling and makes a fair independent assessment impossible.
*. AO.com acknowledged the issue by offering a partial refund (*%), but this doesn’t fully resolve the problem.
*. Both laptops failed in the same way, which suggests a design flaw rather than accidental damage.
*. I had also previously requested £* compensation for the distress caused by this prolonged dispute, inadequate support from the retailer, and unreasonable demands from the lender.
*. I confirm that I wish to remain the sole complainant in
Can ypu kinfly give a better conclusion appeal yo pity
Certainly! Here's a revised version with a more empathetic tone and appealing conclusion:
---
Dear Abdul Mutallib,
Thank you kindly for your email and for summarising my complaint. I sincerely appreciate the time and effort you are dedicating to assisting me with this matter. While your summary is mostly correct, I’d like to provide some additional details to ensure clarity:
*. The faults with the laptops appeared within six months of purchase, meaning AO/NewDay must prove they were fault-free at the time of sale.
*. When Asus returned one of the laptops, it had new damage (a visible chip on the USB-C port) that wasn’t there before. This raises concerns about mishandling and makes a fair independent assessment impossible.
*. AO.com acknowledged the problem by offering a partial refund (*%), but this doesn’t fully resolve the issue.
*. Both laptops failed in the same way, suggesting a design flaw rather than accidental damage.
*. I had requested £* compensation for the distress caused by the prolonged dispute, inadequate retailer support, and unreasonable demands from the lender.
*. I confirm that I wish to remain the sole complainant in this matter.
This situation has left me feeling extremely distressed and anxious. I
---
Dear Abdul Mutallib,
Thank you kindly for your email and for summarising my complaint. I sincerely appreciate the time and effort you are dedicating to assisting me with this matter. While your summary is mostly correct, I’d like to provide some additional details to ensure clarity:
*. The faults with the laptops appeared within six months of purchase, meaning AO/NewDay must prove they were fault-free at the time of sale.
*. When Asus returned one of the laptops, it had new damage (a visible chip on the USB-C port) that wasn’t there before. This raises concerns about mishandling and makes a fair independent assessment impossible.
*. AO.com acknowledged the problem by offering a partial refund (*%), but this doesn’t fully resolve the issue.
*. Both laptops failed in the same way, suggesting a design flaw rather than accidental damage.
*. I had requested £* compensation for the distress caused by the prolonged dispute, inadequate retailer support, and unreasonable demands from the lender.
*. I confirm that I wish to remain the sole complainant in this matter.
This situation has left me feeling extremely distressed and anxious. I
Judt thr concludion please
Certainly! Here's a concise and empathetic conclusion:
---
This situation has caused me significant distress and financial strain. I kindly ask for your understanding and assistance in resolving this matter fairly. Please proceed with the investigation based on these updates, and let me know if further clarification is required.
Kind regards,
[Your Name]
---
This situation has caused me significant distress and financial strain. I kindly ask for your understanding and assistance in resolving this matter fairly. Please proceed with the investigation based on these updates, and let me know if further clarification is required.
Kind regards,
[Your Name]
Can you rewrite this as conclusion.in simple polite short laymans simple english
This has been very stressful and worrying for me. I kindly ask for your help in resolving this fairly. Please continue with the investigation, and let me know if you need anything else from me.
Kind regards,
[Your Name]
Kind regards,
[Your Name]
I am writing to you as a consumer who feels deeply let down and distressed by this ongoing ordeal. I purchased these * laptops in good faith to be reliable tools, yet I have been left with non-functional devices and a mounting financial burden that is causing me significant anxiety. It is disheartening to be passed between the retailer and the manufacturer, only to have the * said laptops returned in a worse physical state than when they were sent for inspection
Certainly! Here's a revised conclusion with a polite and empathetic tone in simple language:
---
This experience has been very upsetting and has caused me financial worry. I kindly ask for your help in resolving this matter fairly. Please continue with the investigation, and let me know if you need any more information from me.
Kind regards,
[Your Name]
---
This experience has been very upsetting and has caused me financial worry. I kindly ask for your help in resolving this matter fairly. Please continue with the investigation, and let me know if you need any more information from me.
Kind regards,
[Your Name]
I sincerely ask that you look past the technical denials and recognize the unfair position I have been placed in;
Certainly! Here's a revised conclusion with a polite and empathetic tone:
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I kindly ask you to look beyond technical denials and consider the difficult and unfair position I have been placed in. This situation has caused me significant distress, and I truly hope for your understanding and help in resolving this fairly.
Kind regards,
[Your Name]
---
I kindly ask you to look beyond technical denials and consider the difficult and unfair position I have been placed in. This situation has caused me significant distress, and I truly hope for your understanding and help in resolving this fairly.
Kind regards,
[Your Name]
Can you rewrote the conclusion to include all conclusion fa ts in simple laymans englisj
Certainly! Here's a revised conclusion that includes all the conclusion facts in simple and polite layman’s language:
---
This situation has been very stressful and has caused me financial strain and significant anxiety. I feel let down, as I purchased these laptops in good faith but have been left with faulty devices. I kindly ask for your help in resolving this matter fairly and understanding the difficult position I have been placed in. Please let me know if you need any further information from me.
Kind regards,
[Your Name]
---
This situation has been very stressful and has caused me financial strain and significant anxiety. I feel let down, as I purchased these laptops in good faith but have been left with faulty devices. I kindly ask for your help in resolving this matter fairly and understanding the difficult position I have been placed in. Please let me know if you need any further information from me.
Kind regards,
[Your Name]
Dituagion caused meanxity and stress not financila dtrian i got the laptops online onbnpl
This situation has been very stressful and has caused me anxiety. I purchased the laptops online through a buy now, pay later (BNPL) arrangement, trusting they would be reliable. I kindly ask for your help in resolving this fairly. Please let me know if you need more details from me.
Kind regards,
[Your Name]
Kind regards,
[Your Name]
No just informing uou yo twek yoir 2nd to last conclusion
Thank you for pointing that out. Here's the revised second-to-last conclusion in simple layman’s terms:
This situation has been very upsetting and caused me anxiety. I bought the laptops online through a BNPL arrangement, trusting they would work well. I kindly ask for your help in resolving this fairly. Please let me know if you need any more details from me.
Kind regards,
[Your Name]
This situation has been very upsetting and caused me anxiety. I bought the laptops online through a BNPL arrangement, trusting they would work well. I kindly ask for your help in resolving this fairly. Please let me know if you need any more details from me.
Kind regards,
[Your Name]
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