Faulty Golf Trolley Resolution

Summary

If your electric golf trolley is faulty, the Consumer Rights Act 2015 may entitle you to a repair, replacement, or refund. Provide the seller with the necessary information to expedite the process. If unsatisfied, consider escalating to the Consumer Ombudsman or filing a claim in Small Claims Court. Legal advice may be beneficial if the seller refuses a refund.

Full Conversation

I purchased an electric golf trolley * weeks ago and it has suddenly stopped working on the golf course. In the process of pushing it back to the clubhouse I've aggravated an old hip injury and there fore have no use for it as I now have to use a buggy to get round.
Hi ****, sorry to hear about your situation. You might consider the following options:
- Consumer Rights: In England, the Consumer Rights Act * covers faulty goods. You may be entitled to a repair, replacement, or refund.
- Personal Injury Claim: If the trolley's defect caused your injury, you might explore a claim.
Have you contacted the seller or manufacturer yet?
I've contacted the seller for a refund. They have said they need more information regarding the issue before they authorise a repair or replacement, but no refund.
You might want to consider the following steps:
- Consumer Rights Act *: If the product is faulty, you can request a refund, repair, or replacement within 30 days of purchase. Beyond that, you may still have rights.
- Provide Information: Supply the seller with the requested details to expedite the process.
- Escalation: If unsatisfied, consider escalating to the Consumer Ombudsman.
Have you gathered the necessary information for the seller?
In the process of doing so.
Case Rating: *
It sounds like you're taking the right steps by gathering information for the seller. Once you have everything, consider presenting it clearly to strengthen your case for a repair or replacement. If the seller still refuses a refund, you might want to consider seeking legal advice. Would you like more information on how to escalate this issue?
yes please
Case Rating: *
For escalating this issue, you can consider the following steps:
- Consumer Ombudsman: If the seller refuses a refund, you can file a complaint with the Consumer Ombudsman.
- Small Claims Court: If the issue remains unresolved, consider filing a claim in Small Claims Court.
Would you like more information on how to proceed with these steps?
Not for now thanks
Case Rating: *
It looks like you're on the right track with your claim. If you change your mind and want more guidance on proceeding with the Consumer Ombudsman or Small Claims Court, feel free to reach out. Good luck with resolving your issue!
Thanks, bye
Case Rating: *
It seems like you're on the right path. If you need more help in the future, feel free to return. Take care!