Service Disconnection Compensation Guide

Summary

If your TalkTalk service was disconnected by a British Telecom engineer, you may be entitled to compensation. Review your service contract for any compensation clauses and contact TalkTalk customer service to discuss your situation. If unresolved, consider filing a complaint with the Communications Ombudsman. For the misdelivered package, contact the delivery company with evidence, and if unresolved, consult a solicitor for potential claims.

Full Conversation

I ama customer of TalkTalk Telephone service, My telephone service was disconnected by an engineer for British Telecom leaving me without communications/internet access for some time. Am i due compensation?
Hi ****,
To understand your situation better, could you please let me know how long you were without service? This will help determine the potential compensation you may be entitled to.
over a week
Hi ****,
Thank you for the information. In Northern Ireland, you may be entitled to compensation if your service was disrupted for an extended period due to an error by the provider.
- Check your service contract for any compensation clauses.
- Contact TalkTalk customer service to discuss your situation.
- Consider filing a complaint with the Communications Ombudsman if unresolved.
It was an engineer for a rival company, British Telecom who disconnected my Talktalk service
Hi ****,
Thank you for the additional information. In your case:
- **Document the incident:** Gather all evidence of the disconnection, including dates and communications.
- **Contact TalkTalk:** Inform them of the situation and request compensation.
- **Consider legal advice:** Consult a solicitor for potential claims against British Telecom for damages.
Best of luck resolving this issue.
I ORDERED A SAMPLE package from a protein company, the delivery went to the wrong address which is a holiday apartment building, upon entering the building my package was delivered to, the package is no longer there. Who is responsible? the tenant/s of the holiday apartments or the landlord?
Hi ****,
To better understand your situation, could you please let me know if the delivery company has confirmed the package was delivered to the wrong address? This will help clarify the potential liability.
Thank you.
They did confrim and provide photographic evidence of the package inside the building.
Hi ****,
Thank you for the confirmation. In this situation:
- **Contact the delivery company:** Inform them of the misdelivery and provide the photographic evidence.
- **Reach out to the landlord or management of the holiday apartments:** They may assist in locating your package.
- **Consider the delivery company's compensation policy:** If the package is lost, they might offer compensation.
Best of luck resolving this issue.
The landlord has denied any and all responsibility.
Hi ****,
Thank you for the update. In this situation:
- **Contact the delivery company again:** Inform them that the landlord denies responsibility and request compensation for the lost package.
- **Check delivery company's policy:** They may have a policy to cover losses from misdelivery.
- **Consider legal action:** If the delivery company refuses to compensate, consult a solicitor for potential claims.
Best of luck resolving this issue.