Hotel Complaint Filing Steps

Summary

To address issues with hotel staff in North Carolina, document incidents, file a complaint with hotel management, and consider contacting the Better Business Bureau or the North Carolina Attorney Generals Office for consumer protection. Follow up on rental assistance and keep records of all interactions.

Full Conversation

I’m staying in a hotel due to a hurricane and receive disaster assistance for female there was a mixup reservation. I was asked to check out of the room by * but wasn’t told until after * over with the staff complaining in the hallway about the room being in a disarray other people also heard the staff speaking inappropriately about me and my children. Is there anything I can do about that?
Hi Felicia, I’m sorry to hear about your experience. To provide better guidance, could you please let me know which state you're currently in? This can help in understanding the specific laws that may apply to your situation.
i’m currently in the state of North Carolina
Hi Felicia, I'm sorry to hear about your situation. Here are some general legal steps you can consider in North Carolina:
- **Document the Incident:** Note down the details, including dates, times, and what was said.
- **File a Complaint:** Consider filing a complaint with the hotel management.
- **Disaster Assistance:** Contact FEMA if the issue relates to disaster assistance.
Is there any specific assistance you need with this process?
I was approved for rental assistance, but haven’t received it yet, and the manager is aware of the incident, but seems to be on the housekeeper side, even threatened to call the police because I decided to speak to you the housekeeper about the incident
Hi Felicia,
I'm sorry to hear about your ongoing issues. Here are some steps you can take regarding the rental assistance and your interaction with the hotel staff:
- **Follow Up on Assistance:** Contact the agency that approved your rental assistance to check the status.
- **Document Everything:** Keep records of all interactions and threats.
- **File a Complaint:** Consider filing a formal complaint with hotel management or the appropriate regulatory body.
Would you like specific guidance on how to contact the rental assistance agency?
who would have failed the complaint with
Hi Felicia,
It sounds like you need to file a complaint regarding your experience at the hotel. Here are the general steps you can follow:
- **Hotel Management:** File a formal complaint with the hotel management.
- **Better Business Bureau (BBB):** Consider filing a complaint with the BBB.
- **North Carolina Attorney General's Office:** They handle consumer protection issues.
Would you like more detailed guidance on any of these steps?
yes I would like more detailed guidance
Hi Felicia,
Here are the detailed steps to file a complaint:
- **Hotel Management:**
- Write a formal complaint letter detailing your experience.
- Include dates, times, and specific incidents.
- Request a written response.
- **Better Business Bureau (BBB):**
- Visit www.bbb.org.
- Click "File a Complaint."
- Follow the prompts to submit your complaint.
- **North Carolina Attorney General's Office:**
- Visit www.ncdoj.gov.
- Click "File a Consumer Complaint."
- Follow the instructions to complete the form.
Would you like assistance with any specific step?