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Energy Contract Dispute Resolution
Summary
If you suspect mis-selling of an energy contract, escalate the issue to the Energy Ombudsman and seek legal advice. Reporting to Ofgem can also be beneficial. Consulting a solicitor experienced in consumer rights and discrimination may provide further guidance.Full Conversation
I moved into property my energy supplier is Octopus Energy I was first sold a gas and electric tariff contract then a year later they did the same even though I only have electric in property.I believe you have missold me a contract for 2 years and over charged me as well as charging me for electric and gas that was dated more than 12 months.I am a vulnearable tenant and you have discriminated against me.
Hi ****,
I'm sorry to hear about your situation. To assist you better, could you please provide a bit more detail on the following:
- Have you contacted Octopus Energy to address the issue?
- Did they provide any response or resolution?
This will help in guiding you to the appropriate steps.
I'm sorry to hear about your situation. To assist you better, could you please provide a bit more detail on the following:
- Have you contacted Octopus Energy to address the issue?
- Did they provide any response or resolution?
This will help in guiding you to the appropriate steps.
yes
Hi ****,
Thank you for providing more details. Here are some steps you might consider:
- **Write a Formal Complaint**: Send a written complaint to Octopus Energy detailing your issues.
- **Contact the Energy Ombudsman**: If unresolved, you can escalate the complaint to the Energy Ombudsman.
Have you received a final response or "deadlock letter" from Octopus Energy?
Thank you for providing more details. Here are some steps you might consider:
- **Write a Formal Complaint**: Send a written complaint to Octopus Energy detailing your issues.
- **Contact the Energy Ombudsman**: If unresolved, you can escalate the complaint to the Energy Ombudsman.
Have you received a final response or "deadlock letter" from Octopus Energy?
yes
Hi ****,
Thank you for the information. Given you have received a final response or "deadlock letter" from Octopus Energy, here are your next steps:
- **Contact the Energy Ombudsman**: You can escalate your complaint to the Energy Ombudsman.
- **Seek Legal Advice**: Consider consulting a solicitor experienced in consumer rights.
Would you like more details on contacting the Energy Ombudsman?
Thank you for the information. Given you have received a final response or "deadlock letter" from Octopus Energy, here are your next steps:
- **Contact the Energy Ombudsman**: You can escalate your complaint to the Energy Ombudsman.
- **Seek Legal Advice**: Consider consulting a solicitor experienced in consumer rights.
Would you like more details on contacting the Energy Ombudsman?
need legal advice I moved into property my energy supplier is Octopus Energy I was first sold a gas and electric tariff contract then a year later they did the same even though I only have electric in property.I believe you have missold me a contract for 2 years and over charged me as well as charging me for electric and gas that was dated more than 12 months.I am a vulnearable tenant and you have discriminated against me.
Hi ****,
I'm sorry to hear about your situation. Here are some steps you can take:
- **Contact the Energy Ombudsman**: Since you have a "deadlock letter," you can escalate your complaint.
- **Seek Legal Advice**: Consult a solicitor who specialises in consumer rights and discrimination.
- **Report to Ofgem**: Inform Ofgem about the issue.
Would you like more details on any of these steps?
I'm sorry to hear about your situation. Here are some steps you can take:
- **Contact the Energy Ombudsman**: Since you have a "deadlock letter," you can escalate your complaint.
- **Seek Legal Advice**: Consult a solicitor who specialises in consumer rights and discrimination.
- **Report to Ofgem**: Inform Ofgem about the issue.
Would you like more details on any of these steps?
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