Debt Dispute Resolution Steps

Hi ****!
Sorry to hear about your situation. To dispute a debt you don't owe, you can follow these steps:
- Request a debt validation letter from ACI.
- Gather any documents proving you don't owe the debt (e.g., receipts, bank statements).
- Send a written dispute letter to ACI within 30 days.
Have you already received a debt validation letter from ACI?

A debt validation letter is a document you can request from a debt collection agency to verify the legitimacy of the debt. It should include:
- The amount of the debt
- The name of the creditor
- Proof that the agency is authorized to collect the debt
- Any supporting documents
Have you requested a debt validation letter from ACI yet?

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Since you've already requested a debt validation letter, the next step is to gather any documents you have that prove you don't owe the debt, such as receipts or bank statements. Then, send a written dispute letter to ACI within 30 days, including copies of your proof.
Do you have any specific documents that you can use to dispute the debt?

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If you don't have any documents to prove you don't owe the debt, you can still take the following steps:
- Request detailed information from ACI regarding the debt.
- Check your credit report for any inaccuracies.
- Seek advice from a debt advice charity like Citizens Advice.
Would you like any further help with this?

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To further assist you, ****, here are a few more steps you can take:
- Request detailed information from ACI about the debt.
- Check your credit report for inaccuracies.
- Consider speaking with a debt advice charity like Citizens Advice.
Would you like help with any of these steps in particular?

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Sending your credit score as proof alone may not be sufficient. Here are a few steps you can take:
- Request detailed information from ACI about the debt.
- Check your credit report for inaccuracies.
- Seek advice from a debt advice charity like Citizens Advice.
Would you like help with any of these steps in particular?

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Sure, ****! Here is a sample letter you can use to request a debt validation letter from ACI:
---
[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Phone Number]
[Date]
ACI Collections
[ACI Address if known]
Dear Sir/Madam,
Subject: Request for Debt Validation - Account Number [Your Account Number, if known]
I am writing to request a debt validation letter for the debt you claim I owe. According to the Fair Debt Collection Practices Act (FDCPA), I have the right to request this information.
Please provide the following details:
*. The amount of the debt.
*. The name of the creditor to whom the debt is owed.
*. Proof that ACI is authorized to collect the debt.
*. Any supporting documents related to this debt.
I look forward to your prompt response.
Sincerely,
[Your Name]
---
Make sure to send this letter via certified mail and keep a copy for your records.
Would you like any further assistance?

Case Rating: *
Hi ****! Disputing a debt can be challenging without proper documentation. Here are a few more steps you can take:
- Contact Orbit Energy Limited directly to inquire about the debt and request any supporting documents.
- File a complaint with the Financial Ombudsman Service if the issue remains unresolved.
Would you like help with any of these steps in particular?

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Since Orbit Energy Limited has ceased trading, it complicates things a bit. Here are a few steps you can take:
- Contact the insolvency practitioner handling Orbit Energy Limited's liquidation for information and documentation.
- File a complaint with the Financial Ombudsman Service regarding the debt dispute.
Would you like help with any of these steps in particular?

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To assist you further, ****, here are the steps you can take:
- Contact the insolvency practitioner managing Orbit Energy Limited's liquidation for information and documentation.
- File a complaint with the Financial Ombudsman Service regarding the debt dispute.
Would you like help with any of these steps in particular? If so, which one?

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The insolvency practitioners managing Orbit Energy Limited's liquidation are from BDO LLP. You can contact them for any information and documentation related to the debt.
Here are the details:
- Insolvency Practitioners: BDO LLP
- Contact: [email](mailto:bdo@bdo.co.uk) or [website](https://www.bdo.co.uk)
Would you like help with filing a complaint with the Financial Ombudsman Service?

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Sure, ****! Here is how you can file a complaint with the Financial Ombudsman Service:
*. Visit the Financial Ombudsman Service website: [Financial Ombudsman Service](https://www.financial-ombudsman.org.uk)
*. Fill out the online complaint form or call them at * * *.
*. Provide all relevant information and documents regarding your debt dispute.
Would you like any further assistance?

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To further assist you, ****, please let me know specifically which part of the complaint process you need help with—whether it's filling out the form, gathering the information, or any other step. This will help me provide you with the most accurate guidance.

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Hi ****! To contact the Joint Administrators Mark Firmin, Joanne Hewitt-Schembri, and Paul Berkov, you can reach out to BDO LLP. They are handling the liquidation of Orbit Energy Limited.
Here are the details:
- Insolvency Practitioners: BDO LLP
- Contact: [email](mailto:bdo@bdo.co.uk) or [website](https://www.bdo.co.uk)
Would you like further assistance with your complaint to the Financial Ombudsman Service?

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Here are the steps to contact the Financial Ombudsman Service:
*. Visit the Financial Ombudsman Service website: [Financial Ombudsman Service](https://www.financial-ombudsman.org.uk)
*. Fill out the online complaint form or call them at * * *.
*. Provide all relevant information and documents regarding your debt dispute.
Would you like any specific help with the complaint process?

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Hi ****! Here's a sample complaint letter to the Financial Ombudsman Service:
---
Your Name
Your Address
City, Postal Code
Email Address
Phone Number
Date
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Dear Sir/Madam,
Subject: Complaint about Debt Dispute with ACI Collections
I am writing to file a complaint regarding a debt dispute with ACI Collections. They claim I owe £*.* to Orbit Energy Limited, which I believe is incorrect.
Orbit Energy Limited ceased trading on * November *. Despite my attempts to resolve this matter, including requesting a debt validation letter and contacting BDO LLP, the insolvency practitioners handling Orbit Energy Limited's liquidation, I have not received satisfactory resolution.
Please find attached all relevant documents, including correspondence with ACI Collections and BDO LLP. I request your assistance in resolving this dispute.
I look forward to your prompt response.
Yours sincerely,
Your Name
---
Make sure to customize the letter with your personal details and attach any relevant documents you have. Would you like any further assistance?

Case Rating: *
Here's a sample letter you can use to contact BDO LLP regarding the liquidation of Orbit Energy Limited:
---
Your Name
Your Address
City, Postal Code
Email Address
Phone Number
Date
BDO LLP
[Contact Email or Website]
Dear Sir/Madam,
Subject: Inquiry Regarding Orbit Energy Limited Liquidation
I am writing to request information and documentation related to a debt of £*.* that ACI Collections claims I owe to Orbit Energy Limited. As Orbit Energy Limited has ceased trading, I am seeking your assistance in verifying this debt.
Please provide any available documentation and details regarding this debt.
I appreciate your prompt response.
Yours sincerely,
Your Name
---
Would you like any further assistance?

Case Rating: *
Alright, ****! Here's the sample letter to contact BDO LLP regarding Orbit Energy Limited's liquidation:
---
Your Name
Your Address
City, Postal Code
Email Address
Phone Number
Date
BDO LLP
[Contact Email or Website]
Dear Sir/Madam,
Subject: Inquiry Regarding Orbit Energy Limited Liquidation
I am writing to request information and documentation related to a debt of £*.* that ACI Collections claims I owe to Orbit Energy Limited. As Orbit Energy Limited has ceased trading, I am seeking your assistance in verifying this debt.
Please provide any available documentation and details regarding this debt.
I appreciate your prompt response.
Yours sincerely,
Your Name
---
Would you like any further assistance with this?

Case Rating: *
Hi ****!
If the BDO LLP email address doesn't work, you can contact them through their website or phone. Here’s what you can do next:
- Visit their website [BDO LLP](https://www.bdo.co.uk) for alternative contact methods.
- Use their general inquiry phone number: * * *.
Would you like any further assistance?