Unlawful Sales Tactics Clarified

Summary

Adding services to customer accounts without their consent is generally illegal under the Indiana Deceptive Consumer Sales Act. Misrepresenting services, failing to reveal material facts, and engaging in unconscionable sales tactics are prohibited. Always ensure transparent business practices.

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I work in sales. My boss wants us to start a new "tactic" and idk if its legal. Is it illegal to add on services to their account and not tell them?
Hi ****, it's important to know where you're located to provide accurate legal information. Could you provide that, please? In general, it's unethical and often illegal to charge customers for services they didn't consent to.
Indiana
Hi ****, in Indiana, it's generally considered deceptive and unlawful to add services to a customer's account without their knowledge or consent under the Indiana Deceptive Consumer Sales Act. Always ensure to obtain clear consent from your customers.
They want us to tell them its all invluded in their deal, but its not. Theyll be paying the normal price for these services. Thats fraud right?
Yes, ****, it could be considered fraud under Indiana law. The Indiana Deceptive Consumer Sales Act prohibits:
- Misrepresenting the nature of services
- Failure to reveal a material fact
- Engaging in unconscionable sales tactics.
Always prioritize transparent business practices.
Thats what i thought. Thank you so much.
You're welcome, ****! If you have any more questions or need further clarification, feel free to ask. Remember, always promote ethical and fair business practices.