Storage Facility Discrimination Rights

Summary

If you face discrimination at a storage facility in California, review your contract for usage rules and document interactions. File a complaint with the California Department of Consumer Affairs if necessary. The California Self-Service Storage Facility Act outlines eviction and auction procedures, requiring notice before auctioning belongings. If access is denied, contact the facility to clarify your status. For more information, visit the California Legislative Information website.

Full Conversation

I rented a storage unit, I live in CA btw, after being there for only a month the onsite receptionist began discriminating against us. Making crazy rules up that only aply to us, like, she claimed we could only be a the storage facility for an hour. This is outrageous, and goes against the entire purpose of renting a unit in the first place. The second months rent came due and we were late by a week and a half. Every time I had enough to pay it, they added on MIND BOGGLING fees. The monthly rent was $*, by the time i paid the second month it was for the sum of $*. I paid it however to retain access to our belongings. Not two days after paying we had gone to the unit at 9am, at *:* am the woman comes to our unit and starts in again, she constantly lies about things that we have never done like staining the concrete or storing food or perishables there. BUT above all is her incessant complaint that we have been there for too long, for way longer than an hour. I dug out the contract and read all * pages with my friend. NO WHERE does it state that we are not allowed to be at the facility for only an hour. The closest clause I could find was one that said the tenant should only remain at the facility for as long as the task at hand would reasonably require. The day she came after we had only been there for * min. was all I could take, she and I went back and forth, she ended up saying that evicting us could end the problem for both of us, to which I replied that would be perfect, a relief even, and that we were p-lanning to relocate our belongings already anyway. n
Hi ****,
I'm sorry to hear about your situation. Here are some steps you can consider:
- Review your contract thoroughly for any clauses about facility usage rules.
- Document all interactions with the receptionist.
- File a complaint with the California Department of Consumer Affairs if discrimination continues.
- Consider contacting a local consumer protection attorney for further assistance.
Would you like information on how to file a complaint?
yes
Hi ****,
Here's how you can file a complaint with the California Department of Consumer Affairs:
- Visit www.dca.ca.gov
- Navigate to the "File a Complaint" section.
- Follow the instructions to submit your complaint online.
Would you like guidance on anything else?
Yes she served us with an eviction. The move out date was Jan 5th, I paid rent however on Jan 1st to retain access to our stuff, Jan 4th came around and we had not been able to afford to relocate our stuff so my boyfriend called and spoke with her and she said no worries she would work with us and to just keep her posted. Well, we did not communicate with her as she requested I guess out of irresponsiblity, coupled with trying to survive daily as we are newly homeless, this is something I was only a little concerned about since we HAD paid for the month of Jan, and since yesterday was officially Jan 31st we believed that at the very least our access gate code would be operating up until the Feb * date. When we arrived at the facility yesterday however, our code did not work. The gate kiosk offered no information AT ALL. There was no employee present onsite either. What is the worst case senario we are looking at legally? Could they have already auctioned off our unit? Why would they deny us entry if I paid for that month, how does the eviction play into this nightmare?
Hi ****,
I'm sorry you're going through this. Here are some important points that might help:
- **Review Storage Agreement:** Ensure the terms regarding access and auction procedures.
- **California Self-Service Storage Facility Act:** Provides guidelines for eviction and auctions.
- **Communication:** Reach out to the facility immediately to clarify your access and status of your belongings.
Would you like more details on the Self-Service Storage Facility Act?
yes please
Hi ****,
Here are some key points from the California Self-Service Storage Facility Act that might be relevant to your situation:
- **Lien Enforcement:** Facility can place a lien on stored items if rent is overdue.
- **Notice Requirement:** You must receive a notice of lien and sale before auction.
- **Access Denial:** Facility may deny access if rent is overdue, but only after proper notice.
For more detailed information, you can visit the official California Legislative Information website and search for the Self-Service Storage Facility Act.
Would you like guidance on anything else?
can you give me the link for that please
Sure, ****. You can find detailed information about the California Self-Service Storage Facility Act on the official California Legislative Information website. Here is the link: [California Legislative Information - Self-Service Storage Facility Act](https://leginfo.legislature.ca.gov/faces/codes.xhtml).
Is there anything else you need help with?
may i please have a copy of this chat with you regarding the mini storage facilities discrimination?
Of course! I can help provide general legal information about discrimination in mini storage facilities in California. Could you please provide more details about your situation? For example, what kind of discrimination are you experiencing, and have you already taken any steps to address it?
no I want a copy of the chat I just had with you about that topic just a few minutes ago. It was up on my screen one minute then gone the next, and I didn't navigate away either
I'm sorry for any inconvenience caused. Unfortunately, I don't have the capability to retrieve previous chat conversations. However, I can assist you with general legal information regarding discrimination in mini storage facilities in California. Could you please provide more details about your situation?
no i am too busy crying over that lost chat it took me a LONG TIME to even try to articulate what the issue is
I'm really sorry for the frustration you're experiencing. I understand that losing the chat can be very upsetting. If you're ready, please share any details about the discrimination issue with the mini storage facility so I can provide relevant legal information for you.
I must know what the tab at the top of this page titled "recent chats" is for if not to have a copy of previous chats???
I apologize for the confusion and frustration. The "recent chats" tab is typically used to view your previous conversations. If you're not seeing your past chat, it might be due to a technical issue.
For now, could you please share some details about the discrimination issue at the mini storage facility? This will help me provide you with relevant legal information.