Company Warranty Dispute Resolution

Summary

Verbal contracts are legally binding in New Jersey, but proving them can be challenging. Oral warranties are enforceable, and companies cant void warranties without a valid reason. If a test is required, it should be in the contract. If unresolved, file a complaint with the New Jersey Division of Consumer Affairs. The BBB facilitates communication, while Consumer Affairs can investigate and take legal action. If you reject a business response in BBB, the complaint process continues, and the business gets another chance to respond. If unresolved, BBB will close the complaint as unresolved.

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Hello. In New Jersey, verbal contracts are legally binding. However, proving them can be challenging. Here is some information:
- Oral warranties are enforceable.
- The company's warranty might not be void if there's evidence of its existence.
- If not resolved, consider filing a complaint with the New Jersey Division of Consumer Affairs.
AC company refused to fix the unit without doing nitrogen test for Freon leak. We have 10 years parts and labor warranty.
Hello. The warranty terms should be clearly outlined in your contract. Here's some information:
- Companies can't void warranties without a valid reason.
- If a test is required, it should be in the contract.
- If you disagree with their decision, you can contact the New Jersey Division of Consumer Affairs.
BBB or consumer affairs have more power?
Both the Better Business Bureau (BBB) and the New Jersey Division of Consumer Affairs can help with your situation.
- BBB facilitates communication between consumers and businesses.
- Consumer Affairs can investigate and take legal action if necessary.
Where can I file a complaint if BBB doesn't solve the problem
If the Better Business Bureau (BBB) doesn't resolve your issue, you can file a complaint with the New Jersey Division of Consumer Affairs. They have the ability to investigate and possibly take legal action if necessary. Their contact information is:

New Jersey Division of Consumer Affairs


Phone: (*) *-*
Website: www.njconsumeraffairs.gov
What if I reject the business response in BBB?
If you reject the business response in BBB, the complaint process continues. Here are a few points about this process:
- BBB will notify the business about your rejection.
- The business will have another chance to respond.
- If the issue isn't resolved, BBB will close the complaint as "unresolved".