Summary
Illinois law mandates insurers use like kind and quality parts for repairs and act promptly in settling claims. If parts are unavailable, document communications and file complaints with the Illinois Department of Insurance. Follow up on complaints and consult a consumer protection attorney for further action. Use resources like the Illinois State Bar Association and online directories to find legal assistance.Full Conversation
Is there any law for consumers in United States or Illinois regarding automobile manufacturers or insurance companies and having parts for an auto insurance claim?
Hi ****!
Yes, there are specific laws in Illinois regarding automobile insurance claims and the use of parts. Here are some key points:
- **Illinois Insurance Code**: Insurers must use "like kind and quality" parts in repairs.
- **Consumer Fraud and Deceptive Business Practices Act**: Protects against misleading practices in auto repairs.
Do you need details on a specific issue?
Timeliness of repairs
Hi ****,
In Illinois, there are guidelines for the timeliness of repairs under insurance claims:
- **Illinois Insurance Code**: Insurers must act promptly, fairly, and equitably in settling claims.
- **Consumer Fraud and Deceptive Business Practices Act**: Protects consumers from delays and deceptive practices in repair timelines.
Do you need information on how to address a delay in your specific situation?
Was told by auto manufacturer, Nissan Motor Company that parts for our * Nissan Rogue are not available and they have no idea when they will be
Hi ****,
In your situation, since the delay is due to the unavailability of parts from the manufacturer, you can consider the following steps:
- **Document Communication**: Keep records of all communications with Nissan and your insurance company.
- **File a Complaint**: You can file a complaint with the Illinois Department of Insurance if you believe your claim is being delayed unfairly.
Would you like more information on how to file a complaint?
Already filed a complaint with the Illinois Department of Insurance and the Illinois Attorney General
Hi ****,
Since you've already filed a complaint with the Illinois Department of Insurance and the Illinois Attorney General, you might want to:
- **Follow Up**: Regularly follow up on your complaints to ensure they are being processed.
- **Seek Legal Advice**: Consider consulting with a consumer protection attorney for further legal action.
Would you like information on finding a consumer protection attorney in Illinois?
yes
Hi ****,
To find a consumer protection attorney in Illinois, you can consider the following resources:
- **Illinois State Bar Association**: They offer a lawyer referral service.
- **Local Legal Aid Organizations**: They may provide free or low-cost legal assistance.
- **Online Legal Directories**: Websites like Avvo or Justia list attorneys with consumer protection expertise.
Would you need help with anything else?
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