TRY ME!
Faulty Laptop Refund Request
Summary
Faults within six months require proof of quality at purchase. Additional damage by asus complicates evidence for fair assessment. Ao.Com’s partial refund offer acknowledges issues but doesn’t resolve them. Similar failures suggest design flaws. Consider reviewing newday’s refusal and provided evidence. Compensation of £250 requested for distress and inconvenience.Full Conversation
I will also like to add these facts about my case complaibt summary *. **Faults in * Months**: Since the problems happened within 6 months, the law says AO/NewDay must prove the laptops were fine when sold.
*. **New Damage**: Asus sent back a laptop with extra damage, meaning it was either weakly made or damaged during inspection.
*. **AO's Offer**: AO.com offered half a refund, which shows they know there’s an issue but haven’t fixed or replaced the laptops like they should.
*. **Weak Build**: Both laptops broke the same way, showing it’s likely a design problem, not accidental damage.
Additionally, I would like to confirm that it is correct to keep me as the sole complainant on this case. Thank you again for your time and for your assistance in helping me reach a fair resolution to this matter.
It seems you’d like to refine and add details to your response for the FOS investigator. Here’s a concise and polite version including your additional points:
---
**Dear Abdul Mutallib,**
Thank you again for your email and for your attention to my case. I’d like to add the following details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build or mishandling.
*. AO.com offered half a refund, acknowledging an issue but failing to resolve it fully.
*. Both laptops broke similarly, likely due to a design flaw, not accidental damage.
I also confirm that I wish to remain the sole complainant in this case. Thank you for your time and understanding.
**Kind regards,**
[Your Name]
---
Let me know if further adjustments are needed!
---
**Dear Abdul Mutallib,**
Thank you again for your email and for your attention to my case. I’d like to add the following details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build or mishandling.
*. AO.com offered half a refund, acknowledging an issue but failing to resolve it fully.
*. Both laptops broke similarly, likely due to a design flaw, not accidental damage.
I also confirm that I wish to remain the sole complainant in this case. Thank you for your time and understanding.
**Kind regards,**
[Your Name]
---
Let me know if further adjustments are needed!
Can you add bofh paragraphs to run simless simple polite short nice and considerate to fos investigator of my case
Certainly! Here’s a refined, seamless, and polite version combining both paragraphs for your FOS investigator:
---
**Dear Abdul Mutallib,**
Thank you for your email and for your diligent efforts in reviewing my case. I deeply appreciate your time and understanding.
While your summary is accurate, I’d like to add the following details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
Additionally, I am formally requesting £* in compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands.
I also confirm I wish to remain the sole complainant in this matter. Thank you again for your time and assistance in helping me seek a fair resolution.
**Kind regards,**
[Your Name]
---
Feel free to adjust further if necessary!
---
**Dear Abdul Mutallib,**
Thank you for your email and for your diligent efforts in reviewing my case. I deeply appreciate your time and understanding.
While your summary is accurate, I’d like to add the following details for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
Additionally, I am formally requesting £* in compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands.
I also confirm I wish to remain the sole complainant in this matter. Thank you again for your time and assistance in helping me seek a fair resolution.
**Kind regards,**
[Your Name]
---
Feel free to adjust further if necessary!
I kindly request that the FOS reviews NewDay’s refusal in light of these statutory protections. I kindly also request that the FOS investigator reviews the "before" photos I previously provided, which demonstrate the internal failure of the ports prior to the physical damage occurring in the manufacturer's (Asus) possession.
I am writing to you as a consumer who feels deeply let down and distressed by this ongoing ordeal. I purchased these * laptops in good faith to be reliable tools, yet I have been left with non-functional devices and a mounting financial burden that is causing me significant anxiety. It is disheartening to be passed between the retailer and the
Here’s a concise, polite, and complete version incorporating the additional requests and details:
---
**Dear Abdul Mutallib,**
Thank you for your email and for your efforts in reviewing my case. I appreciate your time and understanding.
While your summary is accurate, I’d like to add the following for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
I kindly request that the FOS reviews NewDay's refusal in light of these statutory protections. I also request that you review the "before" photos I provided, showing internal port failures before any physical damage occurred in the manufacturer’s possession.
Additionally, I am formally requesting £* compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your time and assistance.
**Kind regards,
---
**Dear Abdul Mutallib,**
Thank you for your email and for your efforts in reviewing my case. I appreciate your time and understanding.
While your summary is accurate, I’d like to add the following for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
I kindly request that the FOS reviews NewDay's refusal in light of these statutory protections. I also request that you review the "before" photos I provided, showing internal port failures before any physical damage occurred in the manufacturer’s possession.
Additionally, I am formally requesting £* compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your time and assistance.
**Kind regards,
manufacturer, only to have the * said laptops returned in a worse physical state than when they were sent for inspection. The appearance of a new, visible chip on the USB-C port following the manufacturer's assessment has fundamentally altered the physical evidence, thereby compromising any "independent" assessment NewDay might rely on and making it impossible for a fair technical report to be conducted now. I sincerely ask that you look past the technical denials and recognize the unfair position I have been placed in; I simply seek a fair resolution—either a full refund or a replacement—so that I can move forward from this exhausting situation and and £* in compensation for the undue distress and inconvenience caused by this ordeal.
I have not received any offers of settlement from NewDay and am not currently taking separate legal action, as I am awaiting the FOS investigation.
Here’s a concise, polite, and comprehensive version of your response to the FOS investigator:
---
**Dear Abdul Mutallib,**
Thank you for your continued efforts in reviewing my case. I deeply appreciate your time and understanding.
While your summary is accurate, I’d like to add the following for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
I kindly request that the FOS reviews NewDay's refusal in light of these statutory protections. I also request a review of the "before" photos I provided, demonstrating internal port failures prior to any physical damage in the manufacturer’s possession.
Additionally, I am formally requesting £* in compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your time and assistance in helping me seek a fair resolution.
**
---
**Dear Abdul Mutallib,**
Thank you for your continued efforts in reviewing my case. I deeply appreciate your time and understanding.
While your summary is accurate, I’d like to add the following for clarity:
*. The faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at sale.
*. Asus returned a laptop with additional damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not fully resolving it.
*. Both laptops broke similarly, likely due to a design flaw rather than accidental damage.
I kindly request that the FOS reviews NewDay's refusal in light of these statutory protections. I also request a review of the "before" photos I provided, demonstrating internal port failures prior to any physical damage in the manufacturer’s possession.
Additionally, I am formally requesting £* in compensation for the distress and inconvenience caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your time and assistance in helping me seek a fair resolution.
**
Can reply in laymans terms simple polite short appeal to fos investigators pity using all * parafraphs above . Investigator foes not like ai but whenvthey s3nt an email to me to let me know they are the investigator taking on my case they only put this as a summary of my compakint and did not add * above paragraphs
Here’s a concise, polite, and clear version of your appeal to the FOS investigator:
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking the time to review my case. I appreciate your efforts.
While your summary is accurate, I’d like to add the following details:
*. Faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with added damage, indicating poor build or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not resolving it.
*. Both laptops failed similarly, suggesting a design flaw.
I kindly ask you to review NewDay’s refusal based on these legal points and the "before" photos I provided, showing internal failures before physical damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s demands. I confirm I wish to remain the sole complainant in this matter.
Thank you for your time and understanding.
**Kind regards,**
[Your Name]
---
Let me know if further changes are needed!
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking the time to review my case. I appreciate your efforts.
While your summary is accurate, I’d like to add the following details:
*. Faults occurred within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned a laptop with added damage, indicating poor build or mishandling.
*. AO.com offered half a refund, acknowledging an issue but not resolving it.
*. Both laptops failed similarly, suggesting a design flaw.
I kindly ask you to review NewDay’s refusal based on these legal points and the "before" photos I provided, showing internal failures before physical damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s demands. I confirm I wish to remain the sole complainant in this matter.
Thank you for your time and understanding.
**Kind regards,**
[Your Name]
---
Let me know if further changes are needed!
Fos investigator saod in email In summary, I understand that you’re unhappy with NewDay declining your Section * claim. This is in relation to two laptops you purchased which are part of a number of items you ordered. The laptops were purchased for £* each on * November *.
You’ve told us the two pink laptops had issues with the USB-C port as well as having charging issues, which happened within the first six months of purchase. You believe this indicates the devices were faulty when it was supplied. To put things right, you’d like a full refund and replacement laptops.
If I’ve misunderstood your complaint, please let me know.
Here’s a concise and polite response to the FOS investigator summarizing your points clearly:
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking on my case. I truly appreciate your time and efforts.
Your summary is accurate, but I’d like to add these points for clarity:
*. The faults appeared within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned one laptop with extra damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging a problem but not resolving it fully.
*. Both laptops failed in the same way, indicating a design flaw, not accidental damage.
I kindly ask you to consider these points, review NewDay’s refusal, and examine the "before" photos I provided showing internal failures before any damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your understanding and assistance.
**Kind regards,**
[Your Name]
---
Let me know if you need further adjustments
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking on my case. I truly appreciate your time and efforts.
Your summary is accurate, but I’d like to add these points for clarity:
*. The faults appeared within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned one laptop with extra damage, suggesting poor build quality or mishandling.
*. AO.com offered half a refund, acknowledging a problem but not resolving it fully.
*. Both laptops failed in the same way, indicating a design flaw, not accidental damage.
I kindly ask you to consider these points, review NewDay’s refusal, and examine the "before" photos I provided showing internal failures before any damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your understanding and assistance.
**Kind regards,**
[Your Name]
---
Let me know if you need further adjustments
Can you add to number * that that makes any indepwndwnt report fit after this "The appearance of a new, visible chip on the USB-C port following the manufacturer's assessment has fundamentally altered the physical evidence, thereby compromising any "independent" assessment NewDay might rely on and making it impossible for a fair technical report to be conducted now." But in laymans terma
Certainly! Here's your revised response with the requested addition in layman’s terms:
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking on my case. I truly appreciate your time and efforts.
Your summary is accurate, but I’d like to add these points for clarity:
*. The faults appeared within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned one laptop with extra damage, including a visible chip on the USB-C port that wasn’t there before. This change has altered the evidence, making it impossible to rely on any fair and independent report.
*. AO.com offered half a refund, acknowledging a problem but not resolving it fully.
*. Both laptops failed in the same way, indicating a design flaw, not accidental damage.
I kindly ask you to consider these points, review NewDay’s refusal, and examine the "before" photos I provided showing internal failures before any damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your understanding and assistance
---
**Dear Abdul Mutallib,**
Thank you for your email and for taking on my case. I truly appreciate your time and efforts.
Your summary is accurate, but I’d like to add these points for clarity:
*. The faults appeared within 6 months, so AO/NewDay must prove the laptops were fault-free at purchase.
*. Asus returned one laptop with extra damage, including a visible chip on the USB-C port that wasn’t there before. This change has altered the evidence, making it impossible to rely on any fair and independent report.
*. AO.com offered half a refund, acknowledging a problem but not resolving it fully.
*. Both laptops failed in the same way, indicating a design flaw, not accidental damage.
I kindly ask you to consider these points, review NewDay’s refusal, and examine the "before" photos I provided showing internal failures before any damage occurred at Asus.
Additionally, I request £* compensation for the distress caused by the retailer’s lack of support and the lender’s unreasonable demands. I confirm I wish to remain the sole complainant in this matter.
Thank you again for your understanding and assistance
Start a new chat