Carmax Loaner Vehicle Policy

Summary

In North Carolina, car dealers are not legally obligated to provide loaner vehicles during repairs. Review your agreement with CarMax for any clauses regarding loaners. For further assistance, contact the North Carolina Department of Justice.

Full Conversation

I bought a car at CarMax and there was sludge in the engine.carmax had to get a Kia dealer to fix the car.it has been since August * since I have had a vehicle and car max is giving me the runaround on a loaner.am I owed a loaner,that is my only vehicle so I am about to lose my job due to transportation
Hello ****, I'm sorry to hear about your situation. Could you please let me know which state you are located in? This will help me provide the most accurate information.
Nc
Hello ****, in North Carolina, there isn't a specific law that mandates car dealers to provide a loaner during repairs. However, you may look into:
- Your agreement with CarMax: It may have a clause about this.
- Contacting the North Carolina Department of Justice for guidance.
Ok ty
You're welcome, ****! If you have any more questions or need further clarification, feel free to ask. Good luck with your situation.
No
Hello ****, if you have any other queries in the future, don't hesitate to reach out. Wishing you the best with your situation.