Parcel Dispute Resolution Guide

Summary

LACEDs terms exclude liability for parcels lost at third-party access points, and UPS requires LACEDs communication due to their contract. Consider contacting the Consumer Rights Act helpline or Citizens Advice Bureau for guidance. You may also explore small claims court if you believe you have a valid claim. UPSs refusal to refund may be due to their contract with LACED, but reviewing UPSs terms for independent resolution options is advisable. Small claims court in England allows claims up to £10,000, with cases resolved quickly and at lower costs. You can represent yourself or hire a lawyer. For further assistance, contact local legal aid services or Citizens Advice Bureau.

Full Conversation

hello I have sold a pair of shoes through a third party website (LACED). i have sent the parcel to my access point UPS. There has been no update on the parcel so i have messaged LACED about updating me on where my parcel was they have told me that theyre terms and condition states they are not liable for any parcel lost at the third party acces point., i have filed a claim with UPS who have closed the clai now and have found the parcel was lost. i have asked for a refund for the amount of money the parcel was valued at. they have told me that they need LACED to message them as they have a contract with them. Laced is not willing to copperaste and message them and i ma stuck ina loophole iwht no refund of my money
Hey Jack! I'm sorry to hear about your situation. It seems you are in a tricky situation with both LACED and UPS. Have you reviewed the terms and conditions of your contract with LACED to see if there is any clause regarding lost parcels or how to handle disputes?
this is what it states If you have dropped your package at an access point or to a third-party service, this may cause a delay in your order showing as shipped. Your order isn’t marked as “Shipped For Authentication” until the origin scan from the courier has been received. Due to possible delays with the origin scan when using an access point or third-party service, your payout could be affected or your order could potentially be cancelled if Laced doesn’t receive the shipment in time. As such, we encourage sellers to drop all packages to the carrier’s designated store, ideally before 9pm. Laced will not be held responsible for any packages that are dropped off with the applicable carrier via third-party access points, this includes: DPD/UPS Drop-Off Lockers and convenience stores. While we will continue to cover collections carried out by DPD, Laced is unable to accept liability for packages that are picked up by third-party shipping service providers.
Hey Jack! It sounds frustrating. Based on what you've shared, here are some points to consider:
- LACED’s terms seem to exclude liability for parcels lost at third-party access points.
- UPS requires communication from LACED due to their contractual relationship.
- Check if UPS offers any independent resolution or escalation processes.

Would you like assistance finding a consumer rights organization for further help?
yes
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To assist you further, you can consider contacting the Consumer Rights Act helpline or the Citizens Advice Bureau in England. They may offer guidance on your rights and potential steps to resolve the issue with LACED and UPS.
will there be nay way i can claim the money i have lost
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You may have some options to pursue your claim:
- Contact the Consumer Rights Act helpline or the Citizens Advice Bureau for guidance on your rights.
- Consider small claims court if you believe you have a valid claim.
- Review UPS terms for any independent resolution options.
Would you like to know more about small claims court procedures?
is UPS leegally not allowed to refund me since they have a contrcat with laced
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Hey Jack! UPS's refusal to refund may be due to their contract with LACED, which might require LACED's confirmation. However, you can explore:
- Reviewing UPS's terms for independent resolution.
- Contacting consumer rights organizations for further options.
- Considering small claims court for pursuing your claim.
speak to agent
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Hey Jack! Unfortunately, I'm unable to connect you directly to an agent, but I can certainly help with your legal questions. Do you need more information about small claims court procedures or additional guidance on handling your situation with UPS and LACED?
yes
Case Rating: *
Hey Jack! Here's some general information about small claims court procedures in England:
- You can claim up to £*,*.
- Cases are typically resolved quickly and with lower costs.
- You can represent yourself or choose to hire a lawyer.
For more guidance, you may consider contacting local legal aid services or Citizens Advice Bureau.